CharityVillage

Position: Case Manager

Status: Full Time Contract, 18 months (Hybrid: remote and onsite)           
Working Hours: 37.5 hours/week, Monday to Friday 8:30am to 4:30pm, plus on-call rotation                 
Reporting to: Director, Residential Care & Case Management

Job Summary: The Case Manager assesses client/caregiver needs, determines eligibility for community services, manages program waitlists, and develops plans based on the client/caregiver needs and preferences. Supports clients/caregivers by facilitating appropriate referrals, crisis management, and supporting the delivery of client/caregiver events and programs. Provides guidance and leadership to staff. Represents the agency at community tables and networks. Supports a culture of client safety as part of ESS key strategic goal and priority. Identifies client safety risk; supports a non-punitive reporting environment for reporting unsafe practices and/or errors; supports staff safety surveys and acts on the safety recommendations.

Duties and Responsibilities:          

• Assesses and identifies the individual needs and risks of clients/caregivers and determines eligibility for community support services.
• Manages a diverse mix of caseloads, establishes goals, and develops client-centred plans and recommendations in collaboration with client’s circle of care.
• Organizes and schedules appropriate supportive services for clients/caregivers and facilitates appropriate referrals to internal and external programs.
• Manages program waitlists, enters, and maintains accurate program data.
• Facilitates and supports client/caregiver events and programs.
• Accesses and maintains up-to-date and confidential client case records.
• Performs regular reassessments in accordance with agency policy and provides education, advocacy, and crisis management to clients/caregivers.
• Gathers and analyses information relevant to clients and programs and provides reports on program progress.
• Maintains professional networks with community partners to connect clients with community resources and to address the needs of the senior population.
• Coaches, mentors, and provides leadership and guidance to staff in relation to client care concerns as needed and appropriate.
• Performs other duties as required.

Qualifications:

• Post secondary degree or diploma in social work, social services, or related field.
• Minimum 1-3 years clinical experience in community care, home care, case management, crisis intervention, and program/service facilitation and delivery is preferred.
• Experience working with the elderly and individuals living with dementia.
• Strong knowledge of caregiver issues, the health care system, and community resources.
• Knowledge and training of InterRAI CHA assessment tool is an asset.
• Exceptional organization & time management skills to manage multiple and conflicting priorities.
• Excellent communication (verbal & written) and interpersonal skills, high level of initiative.
• Able to work well independently and within a dynamic team.  
• Computer proficiency, including a thorough knowledge of Microsoft applications (Excel, Word, Publisher, Outlook). AlayaCare software experience is an asset.
• Must be willing to travel. Valid Ontario Driver's License and use of a reliable vehicle is required.
• Valid satisfactory Vulnerable Sector Screening Check.
• Able to provide proof of full COVID-19 vaccination, upon hire.

Benefits:

• Hybrid Work Arrangement
• Mileage Re-imbursement
• Opportunity for Professional Development

Additional Information

To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at ESS Support Services to be fully vaccinated against COVID-19. ESS Support Services will consider cases needing accommodation as stipulated by the Ontario Human Rights Code.

ESS Support Services is a not-for-profit agency committed to supporting seniors in their desire to remain in their own homes and their community. We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities, aboriginal persons and people who identify themselves as LGBTQ2S+ and are committed to having a team that is made up of diverse skills, experiences and abilities.

We thank all applicants, but advise that only candidates selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) ESS Support Services will provide accommodation, accessible formats, and communication supports for the interview upon request.