CharityVillage

Job Title:         Care Navigator
Salary:             $59,916.22
Position:         Full-Time Permanent (35hrs/wk. 1FTE)
Comp:             2024 – 28
Start Date:      January 2025
Location:        West Toronto Youth Hub, Various Community Health Centers & Primary Health Care                                         Environments

Yorktown Family Services provides a comprehensive range of mental health services for children, youth and families who are experiencing serious emotional/social/behavioural difficulties along with several gender-based violence initiatives. Yorktown is committed to ensuring that all programs produce effective and positive outcomes for clients through evaluation, research and the incorporation of evidence-based services and practices whenever possible. We are committed to inclusiveness and diversity at all levels of the organization. We are currently seeking a Care Navigator who will join the team of interdisciplinary professionals in west Toronto.

Primary Function Our Care Navigation worker will help youth, young adults and their families (ages 17 to 29 years) who require complex care mental health and social service support get the right support, at the right time within a framework of an integrated care team at Yorktown and linking them to outside external networks of support.

Responsibilities

• To provide excellent client care, acting as the client advocate; taking and receiving referrals; prioritizing need and ensuring a smooth delivery of appropriate service.
• To act as a single point of contact to integrated care services.
• To understand the principle of assessment for vulnerable client with complex mental health and social service needs and support referrals through assessments to the most appropriate team.
• Engage in service coordination and case consultation meetings with partnering agencies and external services to ensure successful service transitions.
• Inform program enhancements opportunities to best support evolving needs of communities being served.
• Participate in networking opportunities on a local and city-wide level as needed for knowledge exchange and collaboration purposes.
• Administer program and process evaluations and data collection for internal and external reporting.
• To be able to contribute and at times facilitating interdisciplinary team meetings and case reviews, producing summaries and gathering recommendations for care.
• Present clients at case review meetings.
• To provide emotional support for vulnerable clients in crisis and timely onward referral.
• Bridge clients from various sectors to mental health and social service supports.
• Provide triage support for our walk-in clients by supporting them to complete registration forms and providing clients with an initial assessment with a focus on social service support and preparing them for a therapy session.
• Provide Care Navigation services for unattached clients who use our Urban Tele-Mental Health Program.
• Work closely and within Ontario Health teams, hospitals, and primary health settings.
• Ensure agency health and safety protocols are followed.
• Ensure all relevant documentation/records are maintained and kept in secure location
  Initiate and maintain regular contact with youth and families
• Follow child abuse reporting protocols
• Additional duties as required

Qualifications

• A diploma or degree in Social Services ideally in Child and Youth Care, Social Service Worker, Nursing, Social Work or equivalent.
• Preference will be given to candidates who are a registered member in good standing with the college of social service workers or college of registered psychotherapists (RSW or RP) or related college.
• Minimum 3-5 years relevant children’s mental health with a focus on children, youth and young adults.
• Good presentation and advocacy skills.
• Able to work with people in crisis.
• Enthusiasm and skill working to support change with a multi-challenged, diverse client population
• Excellent oral and written communication skills, including report writing.
• Superb interpersonal and organizational skills.
• Experience working in a multidisciplinary team setting.
• Demonstrated skills and experience working in collaboration with other service providers.
• Ability to work flexible hours including evenings is essential.
• Vulnerable Sector Screening is required.
• Assets include, experience running groups and fluency in a second language.
• Able to travel in the community and access to a reliable vehicle is a definite asset.

Reports To: Manager of the Youth Wellness Hub

Yorktown Family Services is an equal opportunity employer, committed to diversity.

Please submit your resume and cover letter by December 31, 2024.  Please quote “Competition #: 2024-28” and Job title in the subject line.

Yorktown values the diversity of people and communities and is committed to equity and inclusion.  As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.

The Ontario Human Rights Code makes an exception for nepotism and anti-nepotism policies. Section 24(1)(d) of the Code specifically permits employers to grant or withhold employment or advancement in employment to someone who is the spouse, child or parent of the employee. All job applicants will be requested to disclose if any relative is a current employee of Yorktown Family Services.  As per Yorktown’s Nepotism Policy 2.9, job applicants will be asked to disclose family members in accordance with the Ontario Human Rights Code.

Yorktown Family Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.