CharityVillage

About:

Located in Richmond, British Columbia, Rosewood Manor is a non-profit, intermediate care home dedicated to providing 24-hour nursing care and supervision to 151 residents, with an additional 5 private beds. Our mission is to deliver skilled, diverse, quality care and support to our residents, their families, and the community. We value collaboration by encouraging teamwork and continuous learning in a safe and enjoyable environment.

Our philosophy of care is centered on creating a home-like atmosphere where each individual’s needs and preferences are respected, promoting dignity and enhancing the quality of life for our residents. Our comprehensive services include personalized care plans, recreational activities, spiritual and cultural support, therapy and rehabilitation, nutrition and dietary services, social work, and volunteer programs.

Governed by the Richmond Intermediate Care Society, a non-profit organization operated by a volunteer board, Rosewood Manor is committed to fostering a supportive and inclusive community where residents can thrive physically, emotionally, and socially.

Position Overview:

Reporting to the Business Manager, the Business Assistant maintains resident and operational accounts, processes billings and claims, follows up on billing errors and delinquent accounts, and prepares adjustments as required and in accordance with established procedures. The Business Assistant also assists the Business Manager with projects, such as one-time financial reporting to the Health Authority and/or Ministry of Health.

Responsibilities:

• Manages residents’ financial accounts by verifying and reviewing trust account details, processing necessary adjustments, preparing vouchers or refunds, and posting transactions to the accounts receivable ledger.
• Handles billing and claims by electronically submitting, printing, verifying, and adjusting as needed. Prepares invoices, claims, and statements for residents and other relevant accounts.
• Ensures account reconciliation by matching records such as issued invoices, received invoices, payments, and refunds. Identifies discrepancies and resolves variances through adjustments, reversals, journal vouchers, and credit balance refunds.
• Prepares and submits confidential financial reports to the Health Authority and Ministry of Health on a quarterly basis, with approval from the Business Manager.
• Assists the Business Manager with financial projects, including one-time business reports.
• Addresses resident inquiries via phone or in person by providing written or verbal responses. Assists in completing claim forms and preparing itemized statements as needed.
• Monitors outstanding accounts by reviewing aged trial balances and following up on delinquent accounts through phone calls, written correspondence, re-billing procedures, and system notes, in accordance with established protocols.
• Reviews resident intake records to ensure accuracy and completeness for billing purposes. Inputs charges and payments into the billing system from source documents, determining appropriate charges and general ledger codes where required.
• Compiles and reports statistical and financial data related to accounts receivable and health authority financial reports to the supervisor as needed.

Qualifications:

• Completion of secondary school diploma.
• Successful completion of a recognized accounting program.
• A minimum of 2 years of recent related experience.
• An equivalent combination of education, training, and experience may be considered.
• Preference will be given to candidates with an accounting diploma.

Compensation:

• The position offers a competitive hourly wage of $26 – $30 CAD, based on experience and qualifications.