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Bilingual Peer Navigation Worker - Maggie's Toronto
Title: Bilingual Peer Navigation Worker
Program Category: Case Management Program
Role Classification: Non-Management, Bargaining Unit Position
Unionized Position: This role and our staff at Maggie’s are represented by the
Canadian Union of Public Employees (CUPE) Local 7797, Unit 5.
Total Positions Available: 1
Total Hours/Week: 24
Total Hourly Rate: $27hr
Annual Compensation: $35,000 Annually
Contract Length: Ends on March 31st, 2027
Role Overview: The Bilingual Peer Navigation Worker plays a critical role in frontline service delivery at Maggie’s Toronto, leading in the delivery of both our client-facing peer navigation, accompaniment and advocacy services as well as stakeholder engagement through collaboration, education and training for social service, public health professionals and others engaging with sex workers on a day to day basis.
About Maggie’s Toronto: Founded in 1986, Maggie’s Toronto is one of the nation’s oldest sex worker justice organizations offering wrap-around services and support to sex workers across Toronto and the GTA. We engage our communities through street outreach, drop in programming, case management services/supports, training, education and broader advocacy initiatives. We use harm reduction frameworks to support and empower sex workers to live, work and thrive in community on their terms.
Learn more about our work at maggiesto.org or on Facebook, Twitter, Instagram or LinkedIn at @MaggiesToronto.
Disclaimer: Maggie’s Toronto operates on a harm reduction framework. Central to our mission is the belief that sex workers must be the ones in control of our own lives and our own destinies. We support sex workers who choose to live and work on their own term and our services are not contingent on community members exiting sex work.
Major Responsibilities
● Operating in this work with a thorough understanding of trauma-informed frameworks, the principles of anti-racism and critical equity frameworks including but not limited to Indigenous sovereignty, LGBTW2s+ justice, disability justice, im/migrant justice and more.
● Case Work and Related Support: connect with sex workers across a wide-range of lived experiences, supporting in broad-ranging case work to offer systems navigation, safety planning, advocacy services and other supports to sex workers across Toronto and the GTA.
● Action and Safety Planning: Facilitate the creation, implementation and ongoing assessment of long term action plans with sex workers in the community, including assistance in the completion of those action plans.
○ Work one on one with sex worker participants and the Program Manager to identify actions, strategies, modifications, risks, and challenges of action plans
○ Troubleshoot new strategies and modify action plans when needed.
● Accompaniment Services: Accompany sex workers to their social service appointments, healthcare meetings, court hearings, etc, when needed; including real-time support in assessing the overall efficacy of and advocating on behalf of sex workers navigating these services.
● Application & Administrative Support: Aid in the completion of bureaucratic paperwork with sex worker participants and ensure they are filled out correctly, safely, and handed in on time
● Documenting Impact: Track all meetings, progress, and accompaniments with sex workers both in the Peer Navigation database and regular reporting to internal stakeholders such as our management team and Board of Directors.
○ Complete all data monitoring requirements for all peer navigation, accompaniment, and advocacy services accurately and on a timely basis.
● Proactively facilitate linkages and ensure follow through to social, health, legal, and community services when appropriate and assess their success.
● Lead anti-stigma training sessions with healthcare workers, community
health clinics and other external stakeholders across industries interacting with sex workers across varying capacities.
● Participate in weekly team meetings facilitated by the Program Manager. Actively engage in conversation and provide program & service delivery feedback.
● Collaborate with staff both internally and from external organizations to
ensure that services to service-users are timely, flexible and coordinated.
● Intervene in crisis situations as needed.
● Communicate and meet regularly with the Program Manager and other
internal stakeholders regarding the execution of your work.
● Organization-Wide Participation:
○ Participate in a minimum of one Organizational Committee at Maggie’s.
○ Participate in organization-wide meetings, visionings, actively engage and contribute to collective processes.
● Other duties as required.
Compliance Requirements: The Bilingual Peer Navigation Worker is required to follow the Occupational Health and Safety Act, the Labour Relations Act, and all of Maggie’s policies and procedures as outlined in our Human Resources Policy Manual. The Peer Outreach Worker must comply with the funding program requirements and fulfillment of the funding program objectives.
Decision Power/Authority: The Bilingual Peer Navigation Worker holds the authority to make decisions related to the day to day frontline service delivery with sex workers.
Peer Navigation Workers are required to conform to the project goals, mission, and activities according to the pre-developed action plan and job responsibilities in the PHAC program mandated by the Peer Navigation Program Manager. Any changes in outreach strategy, activities, or mandate must be approved by the Peer Navigation Program Manager.
Knowledge and Skills:
● Current or former lived experience in sex work is required.
● Bilingualism - fluent reading and writing skills in a second language in addition to English is required.
● Knowledge of the social, political and legal matters affecting sex working communities.
● Excellent knowledge of community resources and services in Toronto and the GTA.
● Knowledge of HIV/AIDS, STBBI, and Hepatitis C prevention.
● Demonstrated ability to advocate and support sex working service users.
● Excellent knowledge of harm reduction practices
● Demonstrated ability to work effectively with people from various abilities, life situations and cultural backgrounds.
● Exemplary emotional intelligence, communication, conflict management and problem solving skills.
● Self-directed and independent, but also experienced in working effectively as a team member.
● Ability to work flexible hours as required.
Relationship With Other Positions:
● The Bilingual Peer Navigation Worker is a frontline service position.
● This role is part of a three-person team (including a second Bilingual Peer Navigation Worker and a Peer Navigation Program Manager) implementing our Case Management Programming funded through the Public Health Agency of Canada through 2027.
● The direct superior is the Peer Navigation Program Manager and the Bilingual Peer Navigation Workers report directly to the Peer Navigation Program Manager, following our internal guidelines and reporting structures.
● The Bilingual Peer Navigation Workers will collaborate from time to time with other positions at Maggie’s in separate programs but do not have authority over them.
Working Conditions:
● Working Hours/Model: The Bilingual Peer Navigation Worker position is a 24hr/week position with the organization. The role requires flexible working arrangements with in-person and virtual working options.
● Working Equipment: Bilingual Peer Navigation workers will receive cell phones, a work laptop, and a comprehensive training program.
● Staff Benefits Package: Maggie’s offers a competitive benefits package including 100% prescription drug coverage and $10,000 in funds for gender-affirming care.
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-We thank all applicants, however, only those invited for an interview will be contacted.
-If you are a person with a disability and require accommodation and/or assistance during the application process, please let us know, if you are contacted for an interview. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.
Program Category: Case Management Program
Role Classification: Non-Management, Bargaining Unit Position
Unionized Position: This role and our staff at Maggie’s are represented by the
Canadian Union of Public Employees (CUPE) Local 7797, Unit 5.
Total Positions Available: 1
Total Hours/Week: 24
Total Hourly Rate: $27hr
Annual Compensation: $35,000 Annually
Contract Length: Ends on March 31st, 2027
Role Overview: The Bilingual Peer Navigation Worker plays a critical role in frontline service delivery at Maggie’s Toronto, leading in the delivery of both our client-facing peer navigation, accompaniment and advocacy services as well as stakeholder engagement through collaboration, education and training for social service, public health professionals and others engaging with sex workers on a day to day basis.
About Maggie’s Toronto: Founded in 1986, Maggie’s Toronto is one of the nation’s oldest sex worker justice organizations offering wrap-around services and support to sex workers across Toronto and the GTA. We engage our communities through street outreach, drop in programming, case management services/supports, training, education and broader advocacy initiatives. We use harm reduction frameworks to support and empower sex workers to live, work and thrive in community on their terms.
Learn more about our work at maggiesto.org or on Facebook, Twitter, Instagram or LinkedIn at @MaggiesToronto.
Disclaimer: Maggie’s Toronto operates on a harm reduction framework. Central to our mission is the belief that sex workers must be the ones in control of our own lives and our own destinies. We support sex workers who choose to live and work on their own term and our services are not contingent on community members exiting sex work.
Major Responsibilities
● Operating in this work with a thorough understanding of trauma-informed frameworks, the principles of anti-racism and critical equity frameworks including but not limited to Indigenous sovereignty, LGBTW2s+ justice, disability justice, im/migrant justice and more.
● Case Work and Related Support: connect with sex workers across a wide-range of lived experiences, supporting in broad-ranging case work to offer systems navigation, safety planning, advocacy services and other supports to sex workers across Toronto and the GTA.
● Action and Safety Planning: Facilitate the creation, implementation and ongoing assessment of long term action plans with sex workers in the community, including assistance in the completion of those action plans.
○ Work one on one with sex worker participants and the Program Manager to identify actions, strategies, modifications, risks, and challenges of action plans
○ Troubleshoot new strategies and modify action plans when needed.
● Accompaniment Services: Accompany sex workers to their social service appointments, healthcare meetings, court hearings, etc, when needed; including real-time support in assessing the overall efficacy of and advocating on behalf of sex workers navigating these services.
● Application & Administrative Support: Aid in the completion of bureaucratic paperwork with sex worker participants and ensure they are filled out correctly, safely, and handed in on time
● Documenting Impact: Track all meetings, progress, and accompaniments with sex workers both in the Peer Navigation database and regular reporting to internal stakeholders such as our management team and Board of Directors.
○ Complete all data monitoring requirements for all peer navigation, accompaniment, and advocacy services accurately and on a timely basis.
● Proactively facilitate linkages and ensure follow through to social, health, legal, and community services when appropriate and assess their success.
● Lead anti-stigma training sessions with healthcare workers, community
health clinics and other external stakeholders across industries interacting with sex workers across varying capacities.
● Participate in weekly team meetings facilitated by the Program Manager. Actively engage in conversation and provide program & service delivery feedback.
● Collaborate with staff both internally and from external organizations to
ensure that services to service-users are timely, flexible and coordinated.
● Intervene in crisis situations as needed.
● Communicate and meet regularly with the Program Manager and other
internal stakeholders regarding the execution of your work.
● Organization-Wide Participation:
○ Participate in a minimum of one Organizational Committee at Maggie’s.
○ Participate in organization-wide meetings, visionings, actively engage and contribute to collective processes.
● Other duties as required.
Compliance Requirements: The Bilingual Peer Navigation Worker is required to follow the Occupational Health and Safety Act, the Labour Relations Act, and all of Maggie’s policies and procedures as outlined in our Human Resources Policy Manual. The Peer Outreach Worker must comply with the funding program requirements and fulfillment of the funding program objectives.
Decision Power/Authority: The Bilingual Peer Navigation Worker holds the authority to make decisions related to the day to day frontline service delivery with sex workers.
Peer Navigation Workers are required to conform to the project goals, mission, and activities according to the pre-developed action plan and job responsibilities in the PHAC program mandated by the Peer Navigation Program Manager. Any changes in outreach strategy, activities, or mandate must be approved by the Peer Navigation Program Manager.
Knowledge and Skills:
● Current or former lived experience in sex work is required.
● Bilingualism - fluent reading and writing skills in a second language in addition to English is required.
● Knowledge of the social, political and legal matters affecting sex working communities.
● Excellent knowledge of community resources and services in Toronto and the GTA.
● Knowledge of HIV/AIDS, STBBI, and Hepatitis C prevention.
● Demonstrated ability to advocate and support sex working service users.
● Excellent knowledge of harm reduction practices
● Demonstrated ability to work effectively with people from various abilities, life situations and cultural backgrounds.
● Exemplary emotional intelligence, communication, conflict management and problem solving skills.
● Self-directed and independent, but also experienced in working effectively as a team member.
● Ability to work flexible hours as required.
Relationship With Other Positions:
● The Bilingual Peer Navigation Worker is a frontline service position.
● This role is part of a three-person team (including a second Bilingual Peer Navigation Worker and a Peer Navigation Program Manager) implementing our Case Management Programming funded through the Public Health Agency of Canada through 2027.
● The direct superior is the Peer Navigation Program Manager and the Bilingual Peer Navigation Workers report directly to the Peer Navigation Program Manager, following our internal guidelines and reporting structures.
● The Bilingual Peer Navigation Workers will collaborate from time to time with other positions at Maggie’s in separate programs but do not have authority over them.
Working Conditions:
● Working Hours/Model: The Bilingual Peer Navigation Worker position is a 24hr/week position with the organization. The role requires flexible working arrangements with in-person and virtual working options.
● Working Equipment: Bilingual Peer Navigation workers will receive cell phones, a work laptop, and a comprehensive training program.
● Staff Benefits Package: Maggie’s offers a competitive benefits package including 100% prescription drug coverage and $10,000 in funds for gender-affirming care.
-----------------------------------------------------------------
-We thank all applicants, however, only those invited for an interview will be contacted.
-If you are a person with a disability and require accommodation and/or assistance during the application process, please let us know, if you are contacted for an interview. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.
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