Communicate effectively and use a professional approach with all team members, supervisors, community members, and other stakeholders;
Collaborate with team members to enhance programs and services and troubleshoot issues;
Identify barriers and provide suggestions to improve accessibility;
Engage in supportive communication and conflict resolution;
Maintain positive relationships with other service providers, including but not limited to community partners and emergency personnel;
Keep professional documentation and records as required;
Attend and engage in staff meetings and training sessions;
Follow all operational protocols, including incident and injury reporting;
Keep informed about and support implementation of all updates to Health and Safety best practices including IPAC and PPE requirements;
Respond to emails, calls, and other staff communications in a timely manner;
Direct questions and concerns to the appropriate departments;
Exercise time management and task prioritization skills;
Recruit and onboard new staff;
Develop and facilitate guest activities;
Monitor and evaluate staff performance and provide ongoing coaching;
Ensure program compliance with standards and guidelines as defined by the organization and its funding agencies;
Assist the Manager with department budget and ensure accuracy of expenditure reporting;
Prepare, submit, and present program reports;
Facilitate staff meetings and training sessions;
Work with the Manager to develop and implement program assessment tools;
Work with the manager to plan and implement strategic program improvements;
Develop, interpret, and implement program policies and protocols;
Develop and manage partnerships with community agencies;
Participate as a representative of the organization at relevant sector tables;
Attend scheduled shifts;
Other duties as assigned.
Education
Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;
Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;
Joint health and Safety certification considered an asset.
EXPERIENCE
Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.
Minimum 1 years’ experience managing staff in a social service setting;
Experience facilitating and building partnerships with external agencies;
Experience with facilitating workshops and leading training.
Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;
Experience working with individuals in a Harm Reduction setting.
SKILLS
Demonstrated ability to navigate software such as Microsoft Office, Google Suite, Zoom, WebEx, MS Teams etc.;
Professional documentation;
Experience working with people experiencing homelessness;
Experience working with unions is considered an asset;
Ability to communicate effectively (written and verbal);
Performance management, including coaching and motivating employees;
Conflict resolution and de-escalation skills;
Understanding of anti-oppressive practice.
SHIFT
Sunday - Thursday
9:00 am to 5:00 pm
This job is from CharityVillage
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