CharityVillage

Lynwood Charlton Centre (LCC) is a publicly funded charitable organization in the City of Hamilton which provides a spectrum of innovative and evidence-based, mental health services, including congregate care, day treatment, community-based services including in–home and school-based services, including in–home and school-based programs to children, youth, families within the community.

Lynwood Charlton Centre is the Lead Agency for the Hamilton service area for Moving on Mental Health. This is a Ministry initiated plan to transform the experiences of children, youth and families dealing with mental health issues, and strengthen the community-based system for delivering mental health services to them.  Through our Lead Agency role, we are responsible for leading and facilitating system reform in Hamilton.  To do this, we work collaboratively with other child and youth mental health service providers, other affiliated community partners including our child welfare, health, and school board partners, parents and youth engaged in our services.

The Centre is funded and licensed by the Ministry of Health (MOH) and the Ministry of Children, Community and Social Services (MCCSS) and accredited by the Canadian Centre for Accreditation.  We are currently looking for an Administrative Assistant who would provide administrative support to clinical staff and management at the Upper Paradise site.

The Role:

The position is full time, permanent position based out of the upper Paradise site. It is Monday to Friday from 8:30am - 4:30pm Monday to Friday with some flexibility required.

What we Offer:

• $22/hour

• Comprehensive group benefits plan inclusive of vision, dental and disability coverage, and life Insurance at three months

• Paid time off (vacation, sick time etc...) immediately

• Company pension at 12 months

• Employee assistance program immediately

• Onsite parking, casual dress, and a fantastic team of co-workers

• Support and provide advocacy for the child/youth and family.

Main Duties and Responsibilities

• Regular utilization of the client database including entering referrals, responding to staff Supporting incoming referrals for the team which may include scheduling appointments, triaging referrals, communicating appointments to clients and families, and coordinating schedules to accommodate appointment vacancies or urgent referrals.

• Handling incoming and outgoing faxes, photocopying, scanning, printing, and distributing materials.

• Maintaining information accurately, up to date and confidentially, including client files, appointments and other documents as directed.

• Managing incoming phone calls and triaging for the team as appropriate.

• Sending letters via mail/e-mail to client and families, etc.

• Under the direction of the Program Manager, scheduling team meetings, preparing agenda, maintaining and distributing minutes.

• Accessing Electronic Medical Records to schedule clients, send and view messages

• Inputting, compiling and maintaining statistical data in required spreadsheets and databases and provide quarterly and yearly reports for the MOHLTC and other agencies as required.

• Assisting with workload during vacation or absence of other administrative staff including reception coverage.

• Supporting the administrative needs of all programs and services where appropriate.

• Liaising with various regulatory agencies, as needed.

• Contributing in a positive and constructive way to process improvement initiatives.