As most graduates know, the transition from student life to the working world can be challenging. However, the Enterprise Rent-a-Car Management Training Program offers graduates a promising step towards an exciting career.
Enterprise provides unparalleled learning opportunities to its Management Trainees. The program encourages employees to learn all aspects of the business, from customer service, sales and marketing, to finance and operations. This in-depth coaching prepares new employees for later career success, as well as opportunity for advancement.
TalentEgg connected with four alumni from the Enterprise Management Training program to see how the skills they gained shaped their present careers.
After completing her degree in Business Management, Chantelle Peter started hunting for her first career opportunity. As soon as she discovered Enterprise’s Management Training program, she knew it would be a great fit for her. Not only was it a unique opportunity, but it was also a great place for her to develop her skills with the support of her employer.
An independent person by nature, Chantelle felt Enterprise was an ideal fit for her. She notes that she always dreamed of working in a place where she could determine her own path, and that’s what Enterprise provided. After successfully completing the Management Training program, Chantelle continued her work with Enterprise as a Branch Rental Manager.
Enterprise’s Management Training program offers employees a comprehensive education on the day-to-day operations of the business. Their daily tasks include booking reservations, preparing rental contracts, assisting customers, and generating new business leads. Despite this jam-packed schedule, Chantelle benefitted from the social aspect of the job. She says, “My favorite part was meeting new people. Every day was a new adventure.”
Chantelle’s professional development as a Management Trainee gave her the chance to move up in the company and take on new challenges. In her current role as a Branch Manager, she manages her fleet size and mix, as well as four employees, including an intern, a Management Trainee, and two service agents. Last but not least, she is also responsible for the daily operations of her storefront!
Chantelle and her team in Bolton all work toward a common goal: to deliver top-quality customer service. “We all work as a team to ensure that our customers are happy,” she says. “It’s about making sure that when your customers leave your branch, they are completely satisfied in every aspect of the word.”
Take a look at Chantelle’s top three tips for success!
- Work smart, not hard— the ability to prioritize tasks and manage your time efficiently will help you succeed
- Take care of your employees, and enable them to achieve their fullest potential
- Always do the right thing for your team and for the customer
Chantelle’s participation in Enterprise’s Management Training Program gave her the professional skills she needed to succeed, and made her the leader she is today. When we asked what she had learned, she replied: “You can do anything you set your mind to no matter what.”
Upon his graduation from Ryerson University, Romesh was faced with the dilemma of deciding his next move. He says that like most people after they graduate, the hardest thing for him was deciding what kind of career he wanted.
He had already been working for Enterprise part-time as a service agent while he was completing his degree in Business Technology Management. The team mentality at Enterprise made him want to continue with the company. He says, “The best thing about Enterprise is the people you work with.”
Romesh always wanted to get into business. When one of his managers took the time to discuss the benefits of the Enterprise Management Training Program, it was a pivotal moment in his career.
“I started in June of 2014 and it was one of the best decisions I’ve made,” he says.
As a Management Trainee, Romesh learned excellent time management skills to navigate his busy days. By the end of the first month, he had gained experience in all aspects of the industry. “I learned about marketing to potential accounts, revenue management, accounting, time management, human resources and so much more.”
Management Trainees receive in-depth instruction, and Romesh spent a lot of time with his Branch Manager and the Assistant Manager. For him, it was the support from his team that made the learning process fun. “I’ve enjoyed my time with Enterprise because the people I work with want to see me do well,” he notes.
Employee development is one of Enterprise’s core values. When Romesh began his current position as a Branch Manager in Toronto, ON, he used the training he had learned years before. “I like to operate my current branch in the same way that my first Branch Manager operated his business,” Romesh says. “I train others around me to be the best that they can be and make sure they have all the tools to be successful at Enterprise.”
Read Romesh’s tips for success!
- Work as hard as you can on every task, no matter how small
- Show that you’re dedicated to your position by taking pride in your work
- Perform to the best of your abilities every day to show your enthusiasm for the job
Much like Romesh, Briar wasn’t entirely sure where her degree in Employment Relations from the University of Toronto would take her. Upon her acceptance into the Management Training Internship program at Enterprise, Briar realized that the company exposed her to several career opportunities at once. She says, “A career at Enterprise means you get to learn how to run a business, so you do everything!” This enabled her to pursue her diverse professional interests.
A team player to the core, Briar was a varsity athlete in university and played on the field hockey team for four years. As such, Briar knew she wanted to work for a successful company with a strong sense of identity. “Growing up as an athlete, I always enjoyed being a part of a team and the Management Training Program made me feel like I was back playing again!”
Briar began her career with Enterprise in 2011, and five years later, she is still with the company. The program’s fast-paced curriculum teaches Management Trainees the business at an accelerated pace. The majority of this role is spent learning the fundamentals of sales and customer service. Tasks range from managing phone calls, picking up and dropping off customers, negotiating rentals, and visiting accounts. This influx of new experiences is challenging, but Briar says that new employees are supported during the learning process by upper management and the Enterprise team.
With her willingness to learn new skills, Briar advanced in her career and became an Area Manager. At Enterprise, Briar was able to fuse her team-player mentality and leadership skills to develop a community among her employees. She says, “I now look at myself more as a coach than a player. If my team is successful that’s what makes me successful.”
Even in her new role, Briar still uses some key skills she learned in the program. Communication, time management, problem-solving, and decision-making are the professional attributes she swears by. She says her experience as a Management Trainee has been essential to her success. Her motto for other Management Trainees? “Stay humble and be patient.”
Read Briar’s top three tips for career success!
- Take charge of your own career— you are responsible for ensuring your own success
- Stay focused on your goals! Write them down and check in with yourself to make sure that you’re on track to achieving them.
- Don’t undervalue hard work— dedication will distinguish your efforts every time
Hailey Kinnear is no stranger to adapting to new environments. Upon her graduation, she was working three part-time jobs and searching for one career where she could develop her professional skills. Eventually, she came across an ad for Enterprise’s Management Training Program and applied.
As an athlete, Hailey admires Enterprise’s team mentality and commitment to equality. “The fact that the majority of Enterprise employees get their start in the Management Training Program makes you feel that the company is fair,” she says. “You really are the key to your own success.”
For Hailey, the fairness of the company ensured that all employees could relate to one another, and she experienced a united community amongst her colleagues early on. Everyone from the most junior staff to company leaders received an equal level of respect. Hailey notes that every one of her colleagues was eager to lend a hand and work with her during her time as a Management Trainee.
In this position, Hailey was at work at 7:30 a.m. every morning to get the branch organized. She would go over the game plan for the day, which ensured that the team had specific goals in mind before they opened. Her routine tasks consisted of answering phones, writing up contracts, doing pick up and drop offs for customers, maintaining vehicles, and marketing to new accounts.
According to Hailey, the best way to ensure your success in Enterprise’s busy environment is to communicate well. Between customers, colleagues, business partners, and vendors, Management Trainees spend a lot of time interacting with different people and clear, professional communication skills are critical. She also lists patience, excellent customer service skills and the ability to multi-task as key skills that graduates will develop in this role. To this day, Hailey considers the abilities she learned as a Management Trainee essential to her current role as Branch Manager.
Like the other Enterprise Management Trainee alumni, Hailey found that the company offered plenty of opportunity for advancement. “I worked extremely hard to complete all my tests and interviews so I could move up the ladder quickly,” she says, noting that she went from being a Management Trainee to a Management Assistant to an Assistant Manager before she reached her current position.
Enterprise focuses on employee development, and Hailey found a mentor in her Branch Manager, who taught her the details of the business. However, she also knows that all Management Trainees must rely on themselves in order to accomplish their goals at Enterprise. “Be the key to your own success,” she says. “You will have a ton of people helping to develop your career along the way, but you have to be self-motivated.”
Read Hailey’s top three tips for career success!
- Be assertive in the interview – be yourself, and prove that you are the best candidate for the position
- Emphasize your sales and customer service experience
- Be motivated with your performance and enjoy friendly competition with other employees