Operational Roles In Insurance: Which One Is Right For You?


Choosing a career path may seem like a simple task, but there are a lot of things to take into consideration.

Researching potential roles in different fields is the best way to start. Operational roles in the Insurance industry are an especially exciting option – these positions allow you to get involved with the day-to-day operations of the company. But what a lot of professionals don’t realize is that Insurance can be used as a vehicle to work with a variety of different industries.

From sports and entertainment to non-profit organizations to finance, you can be sure to find a line of work that you’re passionate about! So which operational role is the best fit for you? We have the inside scoop on 3 in-demand insurance roles.

Insurance Broker

What you’ll need:
  • A college diploma/university degree
  • An entrepreneurial spirit
  • Customer service/sales skills

Insurance brokers are absolutely vital to the Insurance industry. These business-minded professionals are the face of the company, providing insightful guidance to customers and clients, and coordinating all aspects of the business transaction.

To be a successful Insurance broker, you need to be independent and have a strong sense of integrity. Paul Santi started his Insurance career as a broker because it was a perfect fit for his personality and career goals. To date, he’s worked with clients in the sports and entertainment industry, as well as educational and learning institutions.

“It was a bit of a grind at first to build up my network, but now I work almost exclusively off referrals,” says Paul

Paul Santi
Account Executive

What many young professionals don’t realize is that they are already qualified to start a career as a broker. Most areas of study and work experience are relevant to this field, but what Insurance companies really want from their employees is a great work-ethic and professional attitude.

Paul’s favourite part about working as a broker is the autonomy. As a true self-manager, he decides his own work hours and gets the opportunity to travel and meet clients. However, Paul says there are two important things that young professionals should remember in this role: be authentic and be patient.

“When you start, take a long-range approach,” says Paul. “It will require some grit at the beginning, but your hard work will lead to success in the long term… the opportunities are huge in this industry.”

Loss Control Specialist

What you’ll need:
  • A college diploma/university degree in a technical program
  • Top investigative and analytical skills
  • Strong communication skills

You may be familiar with the work of Insurance professionals after an incident, but what about before? This responsibility falls to Loss Control Specialists. These skilled individuals travel to different locations, perform detailed risk assessments of properties, and create reports based on their findings.

Loss Prevention requires an eye for detail and the ability to see how an evaluation will fit into the big picture. In other words, these individuals need to be able to spot danger before it occurs. Miranda Doan is a Thermal Imaging Technician, specializing in the Agriculture industry. She conducts site visits for insurers, inspecting their properties and completing information to be sent to claims and underwriting.

Miranda Doan
Thermal Imaging Technician

“Since I’m a thermographer, I work with an electrician on site,” says Miranda. “Loss prevention is great for people with technical skills… we have a pipefitter, construction workers, and a lot of us have an agriculture background as well.”

Young professionals with a background in Mathematics, Computer Science, Engineering or Skilled Trades are often best suited for a career in Loss Prevention. Analytical skills are also key, as well as the ability to work directly with clients and insurers.

Miranda says that communication skills are key when working in Loss Prevention. As a professional in her field, she is constantly working with the insurer to discuss her findings and decide what their next steps should be. In the end, it’s not just an exciting and challenging job – it’s also incredibly rewarding.

“Being in the Loss Prevention department, you’re not just sitting at a desk all the time,” says Miranda. “Our work really benefits people… if we can stop something bad from happening to them, we’re doing something great.”

Risk Manager

What you’ll need:
  • A college diploma/university degree
  • Strong management skills
  • Analytical and planning capabilities

Risk Management is a fantastic position for professionals looking for a challenging and strategic position. Like Loss Prevention, this line of work requires individuals to conduct assessments, implement preventative measures, and create a plan of action in case a customer experiences an incident. However, you don’t necessarily need a technical background to thrive in this position – what really matters is your ability to analyze and coordinate different cases for insurers.

Jerry Chien works as a Risk Manager in the Insurance industry. There was a time when he, like many inexperienced professionals, thought the Insurance industry was boring. But after 15 years in the business, he says with conviction that Insurance is anything but that.

Jerry Chien
Risk Management Consultant

“As a Risk Management Consultant, I work with companies to help them manage their business risks,” says Jerry. “One of the clients I used to work with was a luxury hotel chain. We used to go to all the different properties and work with them as they developed their risk management programs. I got to go all around the world staying at these luxury facilities and it was just an amazing experience.”

Travel is only one of the many perks of becoming a Risk Management professional. Many employers in the Insurance industry are keen on keeping their staffs’ skills sharp and up-to-date. For example, it’s common for young professionals starting in this line of work to pursue recognized designations such as a Canadian Risk Management certificate (CRM) with the financial support of their company.

In short, Risk Management is a fantastic area for individuals who love building relationships, travelling, and analyzing information. Furthermore, Risk Management can look very different depending on the industry you choose to focus on. Jerry had the opportunity to focus on hospitality and hotels, but he knows this field can offer him a lot more over the course of his career.

“If you want to focus on the movie industry, sport and entertainment, or construction… anything you can think of that you want to be involved in, you can actually use Insurance as a vehicle to get plugged into that industry,” says Jerry.

Find an Insurance role that suits you! Explore these top career paths on the Career Connections website.