Congratulations, you have landed an interview in the hospitality industry!
You made it this far, likely thanks to your killer resumé or networking skills, but your work isn’t done yet. Hospitality employers need top talent with personality, great communication skills, and an ability to quickly connect with customers – and your interview is the perfect opportunity to show them that you have the right stuff. But to do so, you need to be prepared.
Here are some great tips to help you interview like a pro!
Do your research
Whether they’re working with customers or in upper management, professionals in the hospitality and tourism industry are expected to be knowledgeable and informed. The hiring process is no exception – when it comes to acing job interviews, confidence is key.
One way to develop confidence is by doing your research – on the job, on the company, and on the industry – in advance. You can do this by visiting the company’s website, keeping an eye out for company news, and reading up on the industry on TalentEgg.
However, it’s important to remember that the information you find on a company’s website is only one side of the story. To get a more well-rounded idea of your potential workplace, try to visit the restaurant or hotel before your interview. It’s a great way to see if you’ll “fit” there. Additionally, taking the time to get the know the business firsthand will show your interviewers that you’re the kind of employee who will go the extra mile in their role.
Dress for success
Visiting the work environment ahead of time will also help you when it comes to choosing an interview outfit. You may have been taught to wear a suit to every job interview, but that’s not always the case! The general rule is to dress one step above the dress code (i.e. for a casual workplace, opt for something business casual). Your outfit should express to your future boss that you understand the company culture and what the role will entail.
Talk about the future
When you decided to apply to this job, you probably thought about how it would benefit your professional development. Truly great companies care as much about your this as you do, so a job interview can be a great time to discuss how this position fits with your bigger career goals. Hospitality employers like to promote from within so the most important thing is to discuss how you identify with their brand and core values. This will show them that you want to be there for the long haul.
For example, while it may not be advisable to discuss your impending travel plans during an interview, you can talk more generally about your love of experiencing new cultures or your passion for helping others. Just make sure the conversation stays relevant to the role you’re interviewing for as well as the company’s brand.
Evaluate your fit
The great thing about this industry is that each company has their own unique brand. If you find an employer that aligns with your own beliefs and personality, you’ll enjoy your job much more and it won’t feel so much like work.
It’s easy to get caught up in trying to prove that you’re the right person for the job. But don’t forget to figure out if the job is right for you. As the interviewee, you need to ask questions, dig deeper, and think carefully about what is being presented to you. Pay attention to body language, how the person interviewing you makes you feel, and more. Don’t take a job on a whim – make sure you take the necessary time to evaluate your fit with the company post-interview too.
Hospitality is a fast-paced industry and managers are constantly being pulled in multiple directions. Your interview is one of those special opportunities where you can connect with your future employer AND have their (relatively) undivided attention. Take full advantage of it by doing your research, discussing career development, and evaluating your fit with the company. In-depth preparation will impress your interviewer and help you make a more informed decision in the end. Good luck!