Explore The Top 4 Entry-Level Roles In Retail Banking


The banking industry is incredibly diverse and challenging. It’s a great field for aspiring professionals who are looking to start their careers – plus, there’s growth potential for dedicated and ambitious individuals.

For new grads, the best part about this industry is that there are opportunities for just about anyone, no matter their academic background. This field is not just for people with a degree in finance or business – but it’s important to know what entry-level positions are available so you can find a role that suits your strengths.

Account Manager

Account Managers are responsible for maintaining and expanding a portfolio of clients, and developing a professional relationship with them. Through this relationship, they provide options and solutions for their financial needs, ultimately helping their businesses thrive.

This job is really great for new grads who have a background in customer service or sales, and can quickly establish strong professional rapport. Most Account Manager positions don’t require a specific type of degree or diploma so it’s a fantastic way to gain experience in the retail banking industry. However, the ideal Account Manager must be extremely organized and deadline-oriented – after all, you will be responsible for multiple client accounts!

While a background in finance is not necessary for this role, it’s a good idea to do some research on the industry, and have a basic understanding of the expectations and responsibilities of an Account Manager before you apply for a position. Most banking institutions are more than willing to provide the training necessary to get you up to speed in this field, but showing a general understanding during the hiring process will demonstrate a willingness to learn, which is important to potential employers.

Client Service Representative

A Client Service Representative role is perfect for new grads who thrive in service positions. As you may have guessed, this role entails a lot of customer interaction, from carrying out financial transactions, to spotting promotional opportunities for financial programs and products.

This is where your years of customer service experience will pay off. The great thing about a Client Service Representative role is that it will incorporate a lot of elements from customer-facing roles you may have had in the past. This will help you focus on learning the new finance and banking elements of your job.

When applying to this role, be sure to upsell your experiences in the service industry, and highlight any experiences you may have had in sales to help give you an edge during the hiring process. For instance, you may have had to upsell products or promote an event – these are all skills that will ensure you stand out during the process. Landing this kind of position will also help you explore potential career paths in the retail banking industry, and connect with experienced professionals in the field.

Sales Representative

If you’re looking for a position where you can utilize your communication and rapport-building skills, a Sales Representative job may be a great fit for you. This role is all about developing relationships and helping potential clients find solutions that fit their needs.

There’s no doubt that sales is one of the most challenging areas of the retail banking industry. It requires a lot of focus and dedication, and the ability to work under pressure. But if you are the type of person who is always on the move and loves exceeding expectations, then this position can be very fulfilling.

When you’re putting together your application, don’t just highlight your experience – make an effort to show your personality and your professional approach to dealing with clients. An applicant’s professional attitude is often the key factor when it comes to the final hiring decision.

IT Analyst

Did you know that the banking industry is a fantastic place to start a technology career? IT Analysts are in high demand – they play a critical role in supporting the bank’s day-to-day operations and improving the daily processes for customers and clients.

The banking industry is made up of massive institutions – there’s a lot of departments that have to work closely together to achieve their goals and move the company forward. Therefore, communication skills are critical to your success in this field, since technology is a common thread throughout all aspects of the business. It’s also helpful if you have an understanding of finance so you can create the best processes for the organization.

During the application and interview process, be sure to brush up on your knowledge of the banking industry, and be prepared to draw connections between the operations of the business and the technological side of things. This will set you apart from the competition, and show that you’re not only skilled in tech but also knowledgeable about the industry.

It’s #BankingWeek on TalentEgg! Learn more about this amazing industry in our Banking Career Guide.