Office Hours with Bell: 5 Experts Discuss Bell’s Top Internship Program

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Did you catch our Office Hours with the team from Bell?

We connected with 5 members of Bell’s team to discuss their top internship program for 3rd year students!

The Bell team shared their insider insight and took us inside this egg-ceptional opportunity, answering questions submitted by TalentEgg-ers like you!

Want to check out the chat? Read the transcript below.

Elias (TalentEgg):

Hi everyone! We’ll be starting things at 4, get egg-cited!

Welcome to Office Hours, TalentEgg-ers! My name is Elias and I’ll be moderating today’s chat.

Over the next hour, you can share your questions with Bell’s team and get insider insight into their top internship program!

You can start submitting your questions now.

A number of you signed up and submitted questions in advance – that’s great!

Today, the team from Bell is going to address a number of live questions, as well as several questions that were submitted in advance, so we’ll cover a lot of ground in the next hour.

Elias (TalentEgg):

Let’s meet Bell’s experts! Can you tell us a little bit about yourselves?

Tegan Monaco:

Hello! My name is Tegan and I am a Talent Acquisition Consultant at Bell. I connect with students and recent grads to help them learn more about career opportunities at Bell, including our internship program.

Victoria:

Hi there, My name is Victoria and I began my journey at Bell last September as a GLP. I’m currently doing a rotation in the Leadership Development team which manages the Grad program, the internship program and supports the recruitment.

Patricia Melville:

Hello! My name is Patricia Melville and I am a Manager of Leadership Development at Bell. I manage the Intern and Graduate Leadership program and help recent grads in their career opportunities at Bell. I am so excited to be a part of Office Hours.

Kanwal Arora:

Hello! My name is Kanwal Arora and I will be entering the Graduate Leadership Program in September 2015. I also had the amazing opportunity to intern as a Customer Experience Consultant this past summer.

Sara Robertson:

Hello! My name is Sara Robertson and I am a Talent Acquisition Consultant at Bell. I connect with students and recent grads to help them learn more about career opportunities at Bell, including our internship program.

Elias (TalentEgg):

Fantastic! Let’s kick things off with a question that was submitted by a student in advance:

Mike is a commerce student at Queen’s University, who asks:

What will make an intern in this program exceptional?

Tegan Monaco:

Mike, a successful intern needs to show they can work hard, take initiative and be creative in solving complex business problems. Making time to have fun in the program is important to build on our team dynamics!

Elias (TalentEgg):

Melissa is a student at the Schulich School of Business, and asks:

Can you give us one example where an intern’s idea was implemented and has significantly impacted Bell’s operations?

Patricia Melville:

Hey Melissa! This past summer, we had an intern group present on the fee for service calls – this is when a Bell technician arrives at a customer’s home. The fee at the time was standardized across all customers regardless of their time spent as a customer with Bell, the number of lines of business they had with Bell and more. The interns presented on a calculator for Bell reps to use to calculate what the actual fee should be per customer. This idea was well received by our executive team and they worked to action their idea!

Elias (TalentEgg):

Nafisa, a Chemical Engineering co-op student at Ryerson University, asks:

What is your favourite part about working at Bell?

Kanwal Arora:

Great question Nafisa! One of my most favourite things about working at Bell is the supportive culture. Everyone in the company including other grads in the program as well as senior leaders, is available to help you in completing the internship assignments successfully. This past summer, my team and I worked very closely with other grads on things like making our final slides and even obtaining data for our analysis. We also got a lot of helpful advice from our managers in developing our ideas.

Jason:

Does the interview process for the program differ at all from a regular interview at Bell? If so, how?

Sara Robertson:

Hey Jason! No, this process follows the same interview structure we use for our graduate leadership programs. We start off by inviting you to complete a video interview and if that is successful we will want to meet you face to face in order to complete and present a case and followed by some behavioural style questions.

Guest:

What’s the best way for an intern to demonstrate initiative? Thanks!

Tegan Monaco:

You can take initiative by reaching out to build new relationships across Bell. The program will help introduce you to key people across the organization and we encourage our interns to proactively reach out, meet with new people and ask questions to help achieve your project outcomes. In addition, in your project role, you can take initiative through a project task or bringing together the team for a fun team outing or a community event. Lots of ways to get involved within the 3 month program.

Guest:

What’s the biggest challenge of the internship and how can an applicant show that they are ready to beat it?

Kanwal Arora:

One of the biggest challenges in the internship is finding the right data. You have to work very diligently with your team to find the right numbers that bolster ideas you present to senior managers. One way that an applicant can show that they can work towards this challenge is by highlighting their experiences with data analysis in their resume, cover letter, and interviews!

Kevin Lee:

I always struggle with what to wear for an interview! Do I wear my suit jacket or is that too formal?

Victoria:

You can wear whatever makes you feel most comfortable and confident! We dress casually at the office, but we welcome more formal attire too, so you can’t go wrong with the suit jacket.

jC:

What’s something you’ve learned from interns?

Patricia Melville:

At Bell, we are always trying to make things better. The Interns were able to share their ideas on how we can make the program better and I definitely learned what I can do, as the program manager, to make the experience better. One of their pieces of feedback was to have more grad shadowing days, where they can sit with a grad that is in the full time Graduate Leadership Program. We will definitely incorporate this feedback in our program calendar this summer!

gracecoup:

Is the Bell Summer Intern Program similar to a rotational program?

Sara Robertson:

Great question! This program works closely with our graduate leadership program at Bell. The internship is essentially the first rotation you would complete if you were a full time grad – that being the call centre experience and consulting project. Interns who are successfully hired back would then go right into their second rotation at Bell and follow into their business rotations after that.

Guest:

How many different areas of Bell’s operations would this prepare me for long-term?

Tegan Monaco:

Interesting question! The intern program is exposed primarily to our Customer Operations business unit where you get to work on cross-functional teams across the business including projects, product and customer service. We set you up in the program in your project teams and you get to work on high-profile projects. The exposure in the program is fantastic and helps you better understand how our business works. This helps prepare you for our Graduate Leadership program where you have a chance to choose your rotations across various parts at Bell, including Retail, Bell Media and Residential Services. All of this learning gives you the foundation knowledge to use as you grow your career at Bell.

kodyp:

If you aren’t happy with the way you answered a question, how do you recover and keep the interview going strong?

Victoria:

Breathe, take your time and be honest with us! We know it’s a stressful environment, and we don’t mind if you take a few minutes to collect yourself. There are several questions in an interview, so even if one does not go as well as you plan, there will be many other questions to answer!

Guest:

Hi! What was your favourite part of your intern experience?

Kanwal Arora:

My favourite part about the internship experience was being able to work in a team of very different interns from different schools and develop creative ideas that can be implemented at Bell. We were able to present our ideas to senior management and received great feedback for our analysis! This was the ultimate opportunity to further develop critical thinking skills and presentation skills as well.

Erin:

What can you do to stand out and make sure you get hired-back once you graduate?

Patricia Melville:

I love this question, Erin! I think the best way to stand out is to be yourself and network with as many Bell members that you can. Bell is a large company and the more people that know who you are and what your brand is, the easier it will be to excel in your consulting project work. If you are able to be yourself, you will find it very easy to get hired back into our full time program. Our team is always there to support you along the way if you need guidance on how to network!

Elias (TalentEgg):

Jayne, an electrical engineering student from the University of Waterloo, asks:

Does the internship program include mentoring? Can you tell me about that?

Victoria:

Yes, definitely! Each intern is matched with a mentor who will be with you throughout your internship program. You would meet with him/her as often as you need and discuss career development, Bell, and your progression overall. In addition, you’ll also be paired up with a “buddy” who is a current GLP grad in the program, who will also be able to assist you and mentor you throughout your time at Bell.

Elias (TalentEgg):

Nadia, an engineering student at Western University, asks:

Why does Bell offer an internship program like this one?

Tegan Monaco:

Nadia, a large focus at Bell is growing our new leaders and exposing them to a variety of different roles to learn as a new employee. The internship program is a way for new students to come into our working environment, meet our amazing team, work on exciting projects and grow their network with other fellow interns. Our Executives here at Bell made considerable investments with their time and meeting new team members! We believe it’s a great way to step into our organization and see how amazing our team members are and the considerable work effort they put in everyday that you’ll want to be part of long-term.

Elias (TalentEgg):

Rena is a student at the Sauder School of Business, and asks:

Is this internship a good way to experience Bell’s office culture?

Patricia Melville:

Absolutely, 100%. The internship gives you a great flavour of Bell’s culture and what our office is like. Throughout the summer you have the opportunity to work at and visit 3 of our offices – our Virgin office downtown, our beautiful Bell campus in Mississauga and our Bell office in North York. You can see many grads that work at these offices and get to know them and what rotations they have done while in the Graduate Leadership Program. As well, you have the opportunity to visit our Bell Media offices and take pictures on the set of TSN, MTV, CTV and BNN. Our culture is very fun, open and exciting and the internship is a great way to experience the environment.

thornebrooke:

What should you do if you don’t really understand an interview question?

Victoria:

Let us know right away – don’t be shy! Feel free to ask for clarification, we would be more than happy to explain or re-phrase our question.

Elias (TalentEgg):

Pat is a Mathematics student at the University of Waterloo, and asks:

Will I be able to take the lead on a high-priority project, as well as working as a team?

Kanwal Arora:

Awesome question Pat! All of the interns were placed into groups that were responsible for covering a variety of topics relating to customer operations at Bell. My team and I, for example, worked on improving the self-serve experience for Virgin Mobile. We divided up our work so that each one of us was responsible for a different area of self-serve (e.g. over the phone, on the website), which essentially allowed each member to focus more on one or two areas more extensively. All of the topics that were assigned to us are definitely high-priority, as they impact Bell on a daily basis!

bkipfer:

How is team success measured in the program?

Sara Robertson:

We love teamwork and it’s a big part of what we take into consideration during your 3 months as an intern. Not only will you work as a team on your consulting project, but you will also be working together with other Bell employees while you are in the call centre to improve the centre’s results. Team work will be measured based on your performance in the call centre as well as the project you present at the end. At Bell we like to measure performance in a 360 degree way, so we will also ask you to complete peer evaluations on your teams in order to get the best idea of everyone’s performance.

Will:

How are teams decided upon for the duration of the program?

Tegan Monaco:

Will, we focused on building a diverse team for each group by looking at school background, area of study, location of internship and personality profiles that were submitted before they started! This past summer, all of the groups were extremely satisfied with how we organized each group and also had a chance to interact with the broader team on an ongoing basis.

unsure12:

How long after an interview should I follow up on next steps?

Victoria:

At the end of the interview, we’ll provide you with our next steps and expected dates for when you can hear back. If you don’t hear back from us around the date we had originally scheduled, you can definitely follow-up and ask for a status update. In the meantime, our team is always available for any questions you may have after the interview.

Elias (TalentEgg):

Here’s a great video with new grads on the Bell team! Watch “Why I Love Working At Bell” here: http://talentegg.ca/incubator/2014/06/26/love-working-bell/

jax:

Will I get to work on individual tasks or projects in addition to the team-based work?

Patricia Melville:

Hi Jax. When groups work on their consulting project, many of the interns work on a particular area of focus. For example, if you have an interest in marketing, you might take on the marketing side of the project. Each member can then bring together their ideas into the greater project that is presented at the end of the summer. It is a healthy combination of individual and team work. This is a great way to divide and conquer the project and take ownership of your work!

Guest:

How is the program structure Gen Y-oriented?

Tegan Monaco:

The foundation of the program is structured around multiple different areas to ensure we offer an interactive, personalized learning environment. We divided the schedule into parts each week to ensure we had a mix of training, project work and team building exercises. Every 2 weeks, a team building activity would take place to bring together our interns as one team and have fun! It is also very important for our team to give back and we participated in 3 different community events this past summer. With our intern team size, we were able to provide impact in the community within a matter of hours after showing up!

Guest:

Are there individual performance evaluations?

Sara Robertson:

We sit down with interns mid-way through the program to have a discussion about performance so far and where we think interns might be able to improve. A few things go into individual performance that we look at: call centre performance, participation on our blog, involvement outside of the program and contribution to the consulting project. Our team is always around to help though, so after your mid-way evaluation if you have questions of your performance you can always sit down with someone on the team to discuss how you’re doing.

Guest:

How did you prepare for your interview when you went through the program?

Kanwal Arora:

This is a great question! I prepared by: researching about the Bell and the areas in which it operates (especially customer experience and customer service), practiced solving short case studies, and asked my friends, professors, and academic advisors for advice on the behavioural questions that might be asked in an interview. Also, it’s very important to get a good night’s sleep!

cyrhenderson:

I’ve read 95% of grads at Bell love their job – do most grads start off in this internship program?

Patricia Melville:

The Intern Program was established in 2014 so we are now recruiting for our second year of the program! Our full time Graduate Leadership Program started in 2011 and since then we have had 172 graduates join Bell.

darshansg:

Hi there! Are there any major mistakes people make or get wrong in interviews?

Victoria:

There aren’t many mistakes candidates often make or get wrong in an interview, as each interview is different. If I could give you any advice to avoid going wrong in an interview, it would be to practice interviewing with your career centre, friends and family. If you are doing something wrong, your friends can help point that out to you so you don’t make the same mistake again.

uofguelph3rdyr:

How many students are accepted into the program each summer?

Tegan Monaco:

We recruit between 30 – 35 new interns each year. This year, we are looking to recruit 35 to join our team in May 2015.

jobseeker11:

Is there 1 thing you’d tell every applying intern before they submit an app?

Patricia Melville:

Hey there! I tell every student that is applying to the Intern Program to really evaluate what they are looking for in a summer opportunity. Your career should always be a mutual fit – you should be interviewing us as much as we are interviewing you!

portermckenzie:

What is a good number of questions to have when asked “Do you have any questions for us?”

Victoria:

There isn’t a magic number for this, because we always want to answer all the questions you may have! Usually, the number of questions you can ask is dependent on how much time we have left in an interview. If we don’t have much time, start with your most pressing questions! Any other questions you may have, we can always re-connect over phone or email afterward.

victorialee:

Do you get a lot of formal feedback as an intern with Bell or is it more informal?

Tegan Monaco:

During the program, you’ll get a mix of feedback from our team and from key Managers you engage with. There is a rigorous feedback process in place where the program team proactively collects both informal and formal feedback from your networking events, project work or Executive presentations. You’ll get a chance halfway through the program to sit down with a program team member and hear how you are doing. We also want our interns to update their personal scorecard with reflection on how they are doing in the program at the half-way point. We also encourage our interns to proactively ask for feedback from their peers or primes they are working with at Bell as everyone is open to sharing and interested in your own development.

david@W:

Why would I wake up excited to come to work if I was in the internship?

Sara Robertson:

Every day you know you will be coming in to work with such a fun team. Upon entering the program you will have 35 new friends. These are people who will be able to relate to exactly what you’re going through and will want to help you along the way. These reasons, plus the business experience that you will gather from working directly with Bell leaders and not to mention the fun activities we plan every week definitely give you something to look forward to every week.

madiamiri:

How quickly do you start to feel like you belong at Bell as an intern?

Kanwal Arora:

For me, it was when I realized that I shared many of the same values as other employees at Bell. For instance, I noticed that other employees enjoyed working in teams to solve challenging problems just as me. Through the volunteer experiences and social events in the internship, I also found that I fit in with the supportive culture at Bell. And most importantly, was that I would wake up every morning feeling excited to go to work!

Elias (TalentEgg):

Paul, an Economics student at the University of Toronto, asks:

Am I eligible to apply if I’ve previously worked at Bell?

Tegan Monaco:

Paul, for this specific internship, we’re looking to bring in 3rd year students who are working towards finishing their degree and returning back to school for their 4th year. If you are currently in your 3rd year and looking for an internship in 2015, you could be the ideal fit. Working at Bell before in another capacity will not automatically eliminate you from our screening process – just need to be in your 3rd year!

Elias (TalentEgg):

Alex, a Computer Science student at the University of Waterloo, asks:

What are the first three words you would use to describe this program?

Patricia Melville:

Unique, Rewarding, and FUN!

Elias (TalentEgg):

Elle is a student at the Odette School of Business, who asks:

This position mentions French and English language skills. What part do they play?

Sara Robertson:

The internship is based in Toronto, so bilingualism is not a must but always an asset. We have teams in Montreal that deal primarily in French and being able to speak French could help you communicate with teams across the country.

Elias (TalentEgg):

Diane is studying engineering at the University of Manitoba, and asks:

Do interns in this program build a culture together based on their teamwork?

Victoria:

Hi Diane, Yes, most definitely! The unique culture in the internship program as well as the Grad Leadership Program have been organically created through the teamwork you do from day 1. Everyone gains not only 30+ colleagues, but also a close network of friends because you are in the same age group, working on the same project and are like-minded individuals.

Elias (TalentEgg):

Make sure to bookmark the job opening for Bell’s internship program! You’ll find the link here: http://talentegg.ca/employer/bell/jobs/bell-summer-intern-program-2015—customer-experience-consultant

Elias (TalentEgg):

This seems like a great time for our poll!

What would you like to learn about Bell’s internship program today?

  • Program structure and internship tasks ( 44% )
  • Long-term career potential at Bell ( 13% )
  • Application and interview tips ( 38% )
  • Key skills for success as an intern ( 6% )

Rosa Jin:

Though there are transferrable skills that come from every experience, what advice would you give an applicant that may lack work experience more directly relevant to the internship program and the tasks involved?

Tegan Monaco:

Rosa, on your resume, I would highlight extra-curricular and community engagement activities you’ve been a part of. Getting involved at your school is important to show that you can multi-task and work on a variety of projects!

Penny:

Hi team! Thanks for doing this. My question is: what should I always have with me for an interview?

Victoria:

Hi Penny! Thank you for coming! To answer your question: Confidence and a smile! 🙂 That aside, we will require you to bring (for the case interview): your laptop, pen & paper, and calculator. If you want to bring you sample work, we definitely welcome that too! In terms of resume and transcript, we will have copies of yours already so you don’t have to bring it.

arjundw:

How much does the internship require multitasking?

Kanwal Arora:

Fantastic question! Multi-tasking is definitely an important part of the internship. As a customer experience consultant intern, you would be required to work in the contact centre and directly address issues that customers are experiencing. At the same time, you also work on the consulting project with your team. A good way to balance both is to use your findings from the contact centre to bolster the ideas that you’re developing for the assignment. This definitely helps to ensure that you are not too overwhelmed!

Michelle:

If we do not have previous leadership experience will this hurt our chances of being accepted as an applicant?

Tegan Monaco:

Michelle, no, absolutely not! Highlight on your resume the work experience you’ve had while in school and any extra-curricular activities you’ve been involved in. You can demonstrate leadership in many different ways through a variety of activities. During the interview, we will review a variety of areas together on how you got involved and what your specific role.

Elias (TalentEgg):

Darryl is a Computer Science student at the University of New Brunswick, who asks:

The internship seems like it includes experience in a lot of different areas of Bell. Which area is the most important?

Sara Robertson:

This internship focuses closely on our customer operations area of Bell. This division will work closely with lots of different areas within Bell so you could touch on a lot of different areas, from customer service, to performance to project management.

Guest:

I’m great in a team, but I can also be quite shy…do you need to be a big presence to show success?

Patricia Melville:

Not at all – don’t worry about being shy! We appreciate all types of personalities and what everyone can bring! Leadership comes through in a variety of ways – communicating effectively, making change happen, influencing and engaging, thinking critically and much more! These are all great attributes that contribute to success.

Annie N:

What stands out most on a resume to Bell’s internship program? Experience? Education? Something else?

Victoria:

In resumes, we look for areas in which you have demonstrated: leadership, team-work and any community involvement. These skills can be demonstrated through your work or volunteer experience, your school work, or anything else!

Elias (TalentEgg):

Peter, a commerce student at the Bissett School of Business, asks:

What kind of training do you complete at the beginning of the program to help you get started?

Tegan Monaco:

Peter, there is a two-week intensive training where you get to learn about a specific area of our business and have a chance to shadow our Bell team members. You’ll get a detailed schedule on Day 1 that outlines what activities will take place day by day. The nice part about the program is that you’ll be working with fellow interns in the program! At the end of the 2 week training, you’ll be ready to start your project work and listen to calls in the call center. We make sure you are ready to go!

Guest:

Do certain backgrounds thrive differently in the internship? Business versus computer science, for example.

Kanwal Arora:

Any background including business, computer science, arts, and engineering would make you eligible for the internship opportunity! How you perform in your team (which is made up other interns who also have different backgrounds) is what sets you up for success in the internship!

Ian:

Can you tell us what a possible(or real!) internship success story would look like: where would that intern go next?

Patricia Melville:

A successful intern would be eligible to join the full time Graduate Leadership Program where you have the opportunity to experience different rotations across the business. We have 18 interns that will be joining us full time in 2015. Successful grads from the program have been promoted to senior manager within 6 month to a year after graduating from the program.

Guest:

Do I need to submit my grades with my application?

Tegan Monaco:

Yes, this question will be asked in your application up-front! Please ensure you enter in this information to fill out your application entirely. Once you move along in the process, your transcript may be requested during the interview timelines.

Elias (TalentEgg):

Darrel, a commerce student from Dalhousie University, asks:

How can I best assess if I am a good fit for this program?

Sara Robertson:

Great question Darrel, “fit” is so important not only for us but for you as well. Doing your research is the first step, reading up on the job description to see if this is a position that would interest you, reaching out to any students who may have already completed the program to ask them about their experience or taking the time to connect with one of our team members to ask any questions you might have before applying. Being online today with us is a good start!

Lydia:

Bell Team thank you for your time today! In your opinion what is the most important thing to remember during an interview?

Victoria:

The most important thing to remember in an interview is to be yourself! Be honest and demonstrate your skills, knowledge and interests. That aside, remember to relax, be confident and ENJOY the experience!

Elias (TalentEgg):

That’s all the time we have for questions today. Thanks for participating in Office Hours! And of course, a big thank-you to Bell’s team for answering all these questions! Do you have any final comments?

Tegan Monaco:

Thank you all for participating! We enjoyed this process and recommend you apply before December 12th to this amazing program 🙂

Patricia Melville:

Thanks so much for attending! I look forward to seeing the applications come through for the Intern Program! If you have any other questions, please feel free to connect with me over LinkedIn. Have a great evening!

Sara Robertson:

Thank you all for your time! Apply online today and connect with me on linkedin if you have any more questions 🙂

Kanwal Arora:

Thank you all for submitting great questions! Good luck with the application process!

Victoria:

Thank you so much everyone for coming out today! We had a lot of fun and look forward to getting to know you throughout the next steps. Best of luck with exams this term! 🙂

Elias (TalentEgg):

Egg-cellent! To learn more about Bell, check out their TalentEgg profile: http://talentegg.ca/employer/bell/!

Thanks again for joining us today, TalentEgg-ers! Keep your eyes on our Twitter (@TalentEgg) and Facebook (facebook.com/TalentEgg) for upcoming Office Hours events!

metalhead34:

Thx!

Guest:

Can’t wait till I’m in 3rd year! Thanks Bell team and TalentEgg team!

Guest:

Thanks Bell!

Guest:

Thanks everyone! Very insightful.

Guest:

Egg-citing stuff! 😉

Michelle:

Thanks for the helpful insight!

Carmen:

Cheers! Thanks for today.

jonsmile:

Thanks everyone!

See all the latest career opportunities at Bell here!

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