Office Hours: Advice On Hatching Your Healthcare Career At Rexall


September 18th was an egg-citing day at TalentEgg. We hosted Office Hours with Rexall, one of Canada’s most trusted pharmacy brands.

Office Hours is an hour-long live chat with representatives from top employers for TalentEgg members.

Rexall‘s Director of Talent Acquisition was on hand to answer your questions about hatching your pharmacy career and how to stand out to Rexall recruiters.

If you missed the live event, you can read the complete transcript below.

TalentEgg Hayley: Welcome to Office Hours, TalentEgg-ers! My name is Hayley and I’ll be moderating today’s chat.

Our eggs-pert guest today is the Director of Talent Acquisition at Rexall.

Over the next hour, you can send in your questions about career opportunities at Rexall, learn how to stand out to Rexall’s recruiters and get tips for successfully hatching your pharmacy career. You can start submitting your questions now.

Let’s kick things off with a question that was submitted in advance:

Kulpreet, a student at the University of Alberta, asks: “How can I gain pharmacy experience while still in school?”

Rexall: Hi Kulpreet – the best thing you can do is to work part-time as a Pharmacy Assistant or volunteer/shadow a Pharmacist – this is what we encourage at Rexall.

David: What kind of certifications are needed to work as a Pharmacy Tech or Assistant?

Rexall: Hi David – training is provided on the job. As a full-time Pharmacy Assistant, you can take additional training courses or elect to participate in the Regulated Pharmacy Tech program at your local college.

Sarah P.: What kind of summer opportunities/programs does Rexall have for students?

Rexall: Thanks Sarah – positions vary depending on the role. At the store level, you can submit your resume directly. For head office positions, we post our roles at

Lee: What are the best avenues to apply for employment at Rexall?

Rexall: Thanks Lee – it depends on the role you are looking for. At our stores, I’d suggest you go in and introduce yourself to the Pharmacist or Store Manager directly to learn about the store and our culture. You can also meet us at our campus events. Finally, our website is always updated with roles.

Aleesha: What type of skills stand out to recruiters beyond work experience and good grades? Do things like good people and communication skills matter, or set someone apart from the pack?

Rexall: Hi Aleesha – Absolutely! We are an innovative, collaborative culture. We look for employees who are passionate about the work they do.

_zach: Do you have a grade cut-off for new grads? Are grades the most important thing or do you look at extra-curricular experience, etc.?

Rexall: Hi Zach – We look for a balance of grades, performance, customer service orientation, understanding of the diverse landscape and flexible thinking.

TalentEgg Hayley: Let’s hear from another student who submitted a question in advance:

Chin, a student at York University, asks: “How would you describe Rexall’s company culture?”

Rexall: We change according to the landscape. It’s fast-paced (as retail traditionally is) and we believe in learning opportunities, challenging traditional thought and delivering the best possible experience for our customers, patients and employees.

Davis: Does Rexall support any community programs? How does Rexall give back to the community?

Rexall: Hi Davis – one of our core values is Community Involvement. Our Rexall Foundation supports multiple children’s charities across Canada (you can visit, our stores support local charities through fundraising and our clinics tailor services based on the needs of the community. We truly live the Value.

Zadir: How does Rexall support its Pharmacists/Pharmacy students in their careers? Are there any mentorship programs or paid training, that sort of thing?

Rexall: Thanks Zadir – We offer paid internship programs and some paid summer opportunities as well as SPEP programs.

Jeremiah: Hello! Thank you for answering our questions today. Can you please give us some advice on preparing a successful application and going through the interview process? What type of things do you look for?

Rexall: Hi Jeremiah – I really believe that you have to act naturally. Recruiters are looking to discover who you are and if you “fit.” We look for employees who come prepared with questions (tough ones!) and know a little bit about who we are. Make sure your resume reflects your experiences, it’s the first thing we see 🙂

Gerome Abaca: Thank you for taking the time to share your insights with us. My question is: what year can a U of T student in the Doctor of Pharmacy apply for a position at Rexall?

Rexall: Hi Gerome – We are working on integrating a PharmD program in to our stores at Rexall. We are working closely with U of T in preparation to launch in May 2014.

Guest: With the recent downturn in the economy and the reduction in pharmacist positions relative to qualified pharmacists, would you say there is still a demand for pharmacists currently?

Rexall: Hi Guest – Pharmacists are community caregivers. With the scope of practice changing to a patient-focused service environment (injection training, med checks, etc) it is more critical than ever that we continue to attract new grads.

Brennan: What types of challenges might an entry level Pharmacist face on a day-to-day basis?

Rexall: Hi Brennan – We realize now the theory of what you learn in school as it relates to med checks as an example, may be different in practice. It’s very fast-paced and can be a challenge for new Pharmacists, but we know this and do our best to prepare and support grads in that environment.

Sofia: Do you offer professional development opportunities for entry level employees?

Rexall: Hi Sofia – For all roles, we have centralized learning to support development. We also offer on-the-job learning opportunities.

TalentEgg Hayley: Here’s another question that was submitted in advance:

Clement, a student at the University of Toronto, asks: “Can you describe the career paths available to pharmacy graduates at Rexall?”

Rexall: Hi Clement – Following your internship, you can move to a Staff Pharmacist, or be mentored to move up to a Pharmacy Manager position, which could lead to a Regional Pharmacy Director role in our stores or Specialty Pharmacy division. Not to mention head office – many of our leaders are Pharmacists.

Ali: What kind of people would you say make the best Rexall Pharmacists?

Rexall: Hi Ali – We look for Pharmacists who are leaders – enthusiastic, dedicated to patient care, team focused, motivated, interested in continuous learning, interested in working in a fast-paced environment, agile and adaptable to change – and passionate about pharmacy!

Harpreet: Can you describe what kind of head office roles are available for pharmacists?

Rexall: Hi Harpreet – Today, the roles occupied by Pharmacists are: CEO, EVP Industry and Government Affairs, SVP Pharmacy Services, VP Pharmacy Services, National Director Pharmacy Category Management, and National Director Specialty Pharmacy, as well as most of our Regional Directors.

Leandra: Are there any opportunities for a student doing their undergrad to work or volunteer in a pharmacy or pharmacy environment?

Rexall: Hi Leandra, we don’t have any volunteer positions, we do have part-time positions in the Pharmacy.

Samuel: Do you have any tips on getting noticed by recruiters in person, like during a job fair?

Rexall: Hi Samuel – We meet hundreds of people but many don’t take the time to spend more than a minute or two speaking with us – to stand out, keep your profile fresh in our mind by telling us about yourself, asking questions and participating in our events.

TalentEgg Hayley: This seems like a great time for our poll!

What are you hoping to learn from Rexall today?

  • Training and mentoring provided to recent graduates at Rexall (27%)
  • Opportunities for career progression at Rexall (45%)
  • Insider tips on how to stand out during the application and interview process (27%)

Kelly: How is a pharmacy career at Rexall different than working in the pharmacy of a grocery chain or in a hospital?

Rexall: Hi Kelly – We are a clinically-focused environment, compared to a grocery chain. In a hospital, pharmacy is decentralized. In community pharmacy, you are exposed to a variety of patients, with a supportive network utilizing all of your pharmacy practice.

Richard Li: Typically, what do people say is their favourite thing about working at Rexall?

Rexall: Thanks Richard – The people make the company. In addition, people like the pace!

Layla: Does everyone get to go to the manager’s conference? What type of professional events are available to Rexall pharmacists and employees?

Rexall: Hi Layla, we do have a Roadshow where our executives go from city to city sharing updates and asking for input and feedback. These are opportunities to ask questions and share thoughts.

Drew: How long is a Pharmacy internship at Rexall? Do you re-hire interns for future internships or entry level roles?

Rexall: Hi Drew – It varies by province. In Ontario, internships are 12 weeks. We offer all interns full time employment after successful completion of the internship.

Sasha: What would a typical day be like as a Pharmacy Assistant?

Rexall: Hi Sasha, it really depends on the volume of the pharmacy and community you work in! You could be in a fast paced community, diverse community, under-served community, or methadone pharmacy…the spectrum varies.

Mike: What is the application process like to be a pharmacist?

Rexall: Hi Mike – the internship process begins on campus. The pharmacist application process consists of two interviews and background check.

TalentEgg Hayley: That’s all the time we have for questions today. Thanks for participating in Office Hours and a big thank-you to Rexall’s Director of Talent Acquisition for taking the time to answer everyone’s questions!

Rexall: Thanks everyone. Our campus season has begun and we are looking forward to meeting everyone over the next few months!

TalentEgg Hayley: If you’re looking for more information on careers with Rexall, please visit their employer profile on TalentEgg ( They are currently hiring for many pharmacy opportunities across Canada, so be sure to check them out!

Thanks again for joining us today, TalentEgg-ers! Keep your eyes on our Twitter feed (@TalentEgg) for upcoming Office Hours events!