Behind The Scenes With A Community Care Access Centre Case Manager


Tamara Samuels is a recent Humber College nursing graduate who worked as a Registered Nurse in oncology and general medicine at a hospital for about five years before becoming a Case Manager at the Central West Community Care Access Centre in Brampton, Ont.

Case Managers come from different backgrounds

Although the majority of Case Managers tend to be RNs, they can also be Occupational Therapists, Physiotherapists, Social Workers, Speech Language Pathologists or Registered Dieticians with membership in good standing with a regulatory body in Ontario.

A day in the life

Tamara is an “intake” Case Manager. She receives the referrals from clients, family members, doctors and hospitals, then speaks with the clients or their substitute decision maker to determine what their care needs are and how she can help them navigate through the healthcare system. Assessments are a big part of what Case Managers do – Tamara creates a service plan for each client to map out the services that the CCAC will provide as well as any community services the client may require.

Not your average “desk job”

Tamara typically works at a desk talking to people on the phone as an intake Case Manager, but she says she’s still fulfilling the care she wants to provide to people, just in a different way. She loves her job so much she’s stayed there for about two and a half years. She also has the opportunity to work out of hospitals and various locations in the community.

Advice for future Case Managers

  • Try to complete all your education at once
  • Work with as many different groups of people as possible


About Community Care Access Centres

Community Care Access Centres connect people with the care they need, at home and in their communities. CCACs help people find their way through Ontario’s health care system, understand their options and connect them to quality community based health care and resources.

In total, there are 14 CCACs in communities across Ontario that are funded by Local Health Integration Networks through the Ministry of Health and Long-Term Care. This means that CCAC advice and services are covered by OHIP.

To learn more about starting your health care career as a Case Manager/Care Coordinator at a Community Care Access Centre, please visit


About the author

Cassandra Jowett is TalentEgg's Content Manager. She joined the team as a student intern in the summer of 2008, and since then her heart has never really left the Egg Carton. Cassandra is a recent graduate of the Ryerson University School of Journalism, where she earned a Bachelor of Journalism with a focus in writing and editing for newspapers. She has also written and edited for The Globe and Mail, The National Post, t.o.night newspaper and other publications.