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Community Engagement and Client Programming Specialist

Feb 15, 2019
Scarborough, Ontario

JOB POSTING                  File #1060


Based in Scarborough, YouthLink provides a range of mental health services proven to build resiliency & improve life outcomes for youth at risk.


Last year we reached out to more than 8,700 young people and their families, helping youth to build connections with caring adults, develop their strengths, build new skills and pursue their goals for a more promising future. With the right support, guidance and opportunities, we believe that all youth can achieve their potential to succeed.


Visit our website for more information




February 1, 2019



Community Engagement and Client Programming Specialist

Youth Transitional Housing and Shelter Program

Permanent, Full-time

Bargaining Unit Position




747 Warden Avenue,

Scarborough, ON M1L 4A8




Senior Manager, Youth Transitional Housing and Shelter Program



The Community Engagement and Client Programming Specialist is responsible for developing and sustaining strong working relationships with a wide variety of stakeholders to increase awareness of and support for our Youth Transitional Housing and Shelter Program. This role will have two main responsibilities – development of client programming and building and sustaining community relationships for the YTHSP in Scarborough. The Community Engagement and Client Programming Specialist will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.


Key Responsibilities:



·         Establish and maintain effective working relationships with our neighbors, local community leaders, organizations, group sand other community members. Contributes to and implement plans to engage stakeholders and volunteers.

·         Promote and foster positive awareness and community involvement in YouthLink’s mission and programs through communications and events.

·         Responsible for developing relationships through targeted outreach

and increasing public awareness of YTHSP various programs, services and initiatives.

·         Work proactively and inclusively with all stakeholders to support productive

Community relations between the residents and community.

·         With the support of the Senior Manager develop a robust volunteer program that supports youth and their programing and housing goals.

·         Strong facilitation and positive collaboration skills to participate on projects and committees.

·         Responds to community concerns in a timely manner and respectful manner that ensures confidentially of resident while addressing the concerns.

·         Conduct applied research as well as focus groups to determine what the support and programming needs are of the clients at the YTHSP.

·         Develop a work plan to engage community members, social service providers, recreational, educational and employment readiness programming to support the youth of YTHSP.

·         Develop strong partnerships with other social service providers to increase programs and services at YTHSP.

·         Secure facilitators for workshop/programming delivery.

·         Coordinate volunteer opportunities.

·         Promote an environment of inclusion that promotes equity and respects diversity.

·         Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.








·         Undergraduate Degree in Social Work or Social Degree / Diploma in Child and Youth Worker or a combination of directly related education and experience.




·         Minimum 2 years’ experience of work related experience in the homeless, shelter or community development sector.




·         Valid First Aid / CPR certification

·         Valid CPI/SMG certification

·         Demonstrates a commitment to inclusiveness diversity and anti-oppressive practices

·         Demonstrated leadership skills

·         Program planning experience an asset

·         Volunteer management an asset

·         Understanding of the complex issues facing our clients

·         Appreciation of the importance of engaging youth and families from a strengths-based relationship-based approach

·         Knowledge of transitional and other housing systems in Toronto

·         Sensitivity to and ability to work with a diverse client and staff group

·         Sound knowledge of the issues facing homeless and street-involved youth. Strong professional network and knowledge of relevant community resources

·         Ability to exercise professionalism and sound judgment in conflictual and stressful situations

·         Ability to work independently and effectively as part of a multi-disciplinary team

·         Ability to resolve issues with supervisors and co-workers in a manner that is respectful and cooperative in accordance with the agency culture and philosophy

·         Proven ability to coordinate case management services resulting in seamless service delivery for residents.

·         Strong administrative and organizational skills

·         Flexible person, team player who has strong organizational skills, time management skills, the ability to multi-task, shift priorities, handle interruptions and meet deadlines

·         Strong written and verbal communication skills. Ability to communicate in both official languages and/or other languages is a definite asset

·         Demonstrated proficiency in the range of Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet mandatory. Proficient and accurate keyboard skills.

·         Ability and discretion to maintain sometimes delicate and confidential information.

·         Attention to details and high level of accuracy.

·         Ability to work in a Pet Friendly Shelter.

·         Police Vulnerable Sector Check required.

·         Medical clearance including up to date vaccination and tuberculosis testing.




35 hours per week; working Tuesdays to Saturdays with some evenings.



$44,939 – 50,911


APPLY TO: - Please quote File #1060 in the subject line.



February 15, 2019



YouthLink values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact

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