Xerox Canada and Xerox Agencies

Offices Across Canada

Customer Relations Specialist

Montréal, Quebec
Entry Level, Early Career

Position Concept

An exciting opportunity to join a team of Customer Relations Specialists whose primary task is essentially to assist Xerox customers with their inquiries. The CRS takes ownership of customer complaints / enquiries and uses a closed loop process entailing researching, connecting with the appropriate business groups and driving resolution for the customer. The successful candidate will operate within the guidelines of Xerox Policies and Procedures.

Roles & Responsibilities

• Effectively manage and take ownership of customer inquiries (mail, fax, phone, email) through to resolution

• Research and analyze customer issues and recommend solutions within empowerment guidelines

• Process billing adjustments with a high level of accuracy

• Effectively interface with other internal departments as required

• Escalate issues to resolve inquiries within an acceptable timeframe

• Ensure excellent customer experience

Skills & Qualifications

• College / University degree or business equivalent

• Extremely customer-focused

• Strong team player

• Excellent telephone, organizational, and problem-solving skills

• Ability to work quickly in high pressure situations

• Superior interpersonal and communication skills

• Ability to multi-task with keen attention to detail

• Computer / Keyboard skills with a comfortable knowledge of Windows and related applications

• Must be fully bilingual (English / French)

How to Apply