Associate Manager, Site Merchandising

ASAP
Competitive
Mississauga, Ontario
Early Career

Time Type: Full Time

Company Summary

Walmart Canada operates a growing chain of more than 410 stores nationwide serving more than 1.2 million customers each day. Walmart Canada’s flagship online store, www.walmart.ca, is visited by 750,000 customers daily. With more than 85,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands. Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart has donated and raised more than $300 million to Canadian charities. Additional information can be found at www.walmartcanada.cawww.facebook.com/walmartcanada and at twitter.com/@walmartcanada

Position Summary

The Associate Manager, Site Merchandising leads planning and delivery of their portfolio of critical site experiences including categories, seasonal events, new programs, and corporate initiatives.  Through their vision, research, planning, and strategy, customer experiences will be created and managed through ongoing partnership with key site stakeholders including merchants, marketing, and technology.

Success for this role is based on a combination of achieving site metrics that directly connect to improvements in site conversion, customer loyalty, and customer satisfaction

Position Responsibilities

  • Develop the strategy for, plan, and deliver the online customer experience in their portfolio, including category pages, product search and navigation, shelf pages (PLP) and product detail page, and enhanced experiences (landing pages, comparison tools, etc) to satisfy shoppers’ intent
  • Work closely with Merchandising to understand category strategy, business priorities, supplier feedback, and market trends to be conveyed online
  • Leverage data sources from web analytics, customer research, UX research, vendor partners, and industry reports to constantly improve customer satisfaction for a portfolio of categories, seasonal events, new programs, and corporate initiatives
  • Collaborate with the Site Merchandising, Seasonal Integration team to ensure Marketing and Merchandising priorities are integrated and executed online
  • Develop experiences in support of corporate marketing programs to ensure Walmart.ca best reflects the core messages for our customers across all owned digital touch points
  • Brief key delivery teams on elements required to bring experiences to life, and program manage those elements from strategy through to deployment
  • Collaborate with technology teams to apply automation to ensure site experiences that are personalized, data-driven, and optimized to generate long term customer loyalty
  • Utilize A/B testing as a key process to shape future site experiences and make data driven decisions
  • Research, document, and maintain best practices for digital and mobile across key experiences

Canada Walmart Division: Corporate

Qualifications

  • Deep experience with web analytics and customer research
  • Trained in the practice of Agile development
  • Minimum Education Required : University Degree
  • Minimum Years of Experience Required : 3 - 6 years

Accessibility: Walmart will accommodate the disability-related needs of applicants and associates as required by law

How to Apply