TJX Canada


Loss Prevention Customer Service Agent- Montreal

Various Locations, Quebec
Entry Level, Early Career

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, we operate hundreds of stores in hundreds of cities around the world. In Canada, our retail chains include Winners, HomeSense, and Marshalls. With variety comes plenty of happy surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Meet Marie.

Marie is a born leader, so we were thrilled when she left her merchandising job in a Montreal boutique to become one of our Merchandise Coordinators. She helps decide which items should move from the backroom onto the sales floor, trains sales associates, and monitors markdowns so our customers always get the best deals. She keeps shoppers looking great by getting the latest styles out in the open.

And she always looks great, too, even when she's sprinting across the store hurdling clothing racks in four-inch spike heels. Don't worry, she only does it after-hours.

This is Marie. She is one of us.

But know this. If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.

Meet Eva

Eva is a uniformed Customer Service Agent in our Loss Prevention Department. She provides frontline guidance and support to the Store Investigations team, by promoting awareness of external theft issues and investigation procedures, as well as building and maintaining partnerships with other members of Loss Prevention, Store Management, vendors and external agencies.

To us, collaboration is more than a buzzword. Just ask Eva. She loves to share ideas, values the other voices around the table, inquires to challenge thinking and explore possibilities. This is a supportive, stimulating place to work because of open-minded individuals like Eva who push our creative limits. When Eva isn't finding new ways for us to work together better, she can be found in team huddles and scoring big with her soccer team on weekends.  She just loves the collective win!

Now, if you were to come on board as one of our Customer Service Agent , we'd ask you to do the following:

  • Acknowledge and greet all customers at the store entrance.
  • Operate CCTV equipment to view store activity (where available).
  • Respond to Sensormatic alarms and log the alarm in the Sensormatic activity log.
  • Associate check-out at front of entrance for breaks / lunches (WMI CSA only)
  • Random patrol of the store, focusing on high shrink departments, high defeated tag areas and other key opportunity areas.
  • Providing assistance and support for Store Investigators as directed using apprehensions.
  • Ensuring efficient communication with store management, coordinators and DLPM's to have clear understanding of current issues and events.
  • Document occurrences and forward to the Store Investigations Supervisor and/or the District Loss Prevention Manager.
  • Escort for store management during cash pickups (no cash handling).

Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges.  You have:

  • Minimum High School diploma or equivalent experience
  • Security Guard / Concierge or similar experience preferred.
  • Store investigator experience ideal.
  • CCTV knowledge ideal.
  • Must have or be eligible to be granted Provincial Security Guard License (depending on situation, we may train and provide licensing).
  • 18 years of age minimum.
  • Friendly, strong interpersonal skills, mature, level headed and calm.
  • Communication & Reporting skills - verbal and written
  • Some computer skills required.
  • Able to stand for long periods of time.
  • Should have access to vehicle and a clean driving records / must be insured

So what do you think? Like Marie, are you one of us?

Now, if you were to come on board as one of our Merchandise Coordinators, we'd ask you to do the following:

  • Understand and be knowledgeable of BEST operational standards and monitor your respective zone's performance and execution against these standards
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to merchandise, sales floor, and IBI
  • Review weekly MAP and CommPak, and support communication of change to merchandise presentation, IBI, fashion trends, ads, events, etc.
  • Assign priorities and provide direction and support in the communication to drive sales and improve merchandise processes
  • Develop a plan with our AM of Merchandise to increase sales in underperforming departments and capitalize on high performers
  • Work with our AM of Merchandise and our Merchandise Processing Coordinator to determine the priorities for processing and moving new merchandise to the sales floor within set standards
  • Support markdown functions, including performing markdowns, monitoring markdown process in zone, etc.
  • Train and develop Sales Associates in merchandise-presentation standards, assist in the training and development of Sales Associates, and provide customer service for both internal and external customers

Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:

  • You have strong knowledge of all merchandise-presentation standards and general knowledge of retail operations, including an understanding of fashion trends, seasonal events, inventory levels, etc.
  • Your customer-service skills include effectively and efficiently responding to Associate inquiries, identifying stated and unstated customer needs, building relationships with Associates, resolving any problems that may arise, and referring complex issues to Management
  • You have strong communication skills, including verbal, written, and active-listening skills

Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people in our Distributions Centres, Retail Stores or any of our Office locations. We work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email

How to Apply