TJX Canada


Full Time Sales Associate - Whitby Winners North

Whitby, Ontario
Entry Level, Early Career

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, we operate hundreds of stores in hundreds of cities around the world. In Canada, our retail chains include Winners, HomeSense, and Marshalls. With variety comes plenty of happy surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Meet Ross.

Ross is one of our Merchandise Processing Coordinators. He's responsible for coordinating the smooth and timely movement of merchandise from the back room to the sales floor, as well as for maintaining the standards - both operational and presentational - of the sales floor. He's got a great understanding of retail operations, but more than that, he's got a keen sense of seasonal fashion-trends. In short, his ability to manage the inventory of his store is nothing less than supernatural.

Of course, he sometimes confuses his left with his right.

But still, this is Ross. He is one of us.

But know this. If you do decide to apply for this position, and we agree that this is the right job for you, you'll be supported by a plethora of internal programs whose only focus is the continued progress of your career. At TJX Canada, we do everything we can to help you achieve your full potential. But we can't do it all ourselves. You'll need to bring the ambition, the motivation, and the drive.

JOB DESCRIPTION Job Title: : Store Associate Department: Store Operations Original Date Created: January 6, 2009 Revised Date: Reports to: Assistant Manager Direct Reports: None. Working Conditions: Store environment where work/events can be varied or unpredictable; mostly standing/walking/lifting; dealing with the public. Primary Purpose: This position is responsible for providing ongoing, prompt, courteous and knowledgeable service to all customers. Required to work in multiple areas of the store. Duties and Responsibilities: • Understands and is knowledgeable of BEST operational standards and monitors service area performance against these standards. - Replenishes fixtures, bunks and shelves in an orderly and accurate manner. - Executes merchandising policies and maintains standards. - Completes markdowns in a timely and accurate manner. - Initiates and participates in store recovery as needed. - Processes and prepares merchandise for the sales floor utilizing the principles of WorkSmart. - Responsible for the daily processing of shipments, organization and set-up of the warehouse area in keeping with all policies and procedures and in a clean and safe manner. Maintenance/stock duties when required. - Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines. - Responsible for the daily administration of store funds in and out of the cash office. - Monitors the adherence to all company policies and procedures with regard to registers and cash office procedures. - Ensures that all registers are processed accurately and that all funds are balanced and verified daily. Job Specifications: - High School education or equivalent work experience. - Six (6) months retail experience preferred. - Excellent verbal and written communication skills. - Minimum of one (1) year of internal or external related experience in a stock, warehouse, shipping and receiving, distribution or processing environment. - Ability to set up and maintain a warehouse environment with the capacity to perform minor repairs. - Sound organizational and time management skills. Health and Safety: - Health and Safety in the workplace applies to everyone at WMI. - An Internal Responsibility System makes all parties in the workplace jointly responsible and equally involved to act on all Health and Safety matters. Disclaimer: The above statements reflect the general details considered necessary to describe the principal functions and duties, and should not be construed as a detailed description of all the work requirements that may be inherent in the job.

So what do you think? Like Ross, are you one of us?

Now, if you were to come on board as one of our Merchandise Processing Coordinators, we'd ask you to do the following:

  • Understand and be knowledgeable of BEST operational standards and monitor backroom performance and execution against these standards
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to receiving, processing, layout and organization of the backroom and overall backroom compliance
  • Review weekly MAP and CommPak and support communication of change to backroom policies and/or procedures
  • In conjunction with the AM Merchandise, incorporate sales information to drive backroom activities (i.e. prioritize the processing of ad/event/seasonal merchandise; anticipate back stock requirements; etc.)
  • Be present for the truck receipt and processing
  • Train Associates on receiving and processing, BEST operational methods and procedures, backroom maintenance and fixture storage, etc.
  • Work with our AM of Merchandise and our Merchandise Coordinators to set priorities for processing to expedite the flow of merchandise to the sales floor
  • Training and developing Associates in the backroom and provide customer service for both internal and external customers

Sounds rather challenging and exciting, right? Let's hope so, because if it sounds easy or boring, there's a good chance this job isn't for you. But if it does sound right for you, here's why we know you'll be able to handle those challenges:

  • You have two years of relevant experience, which you can use to build a stable and bright future here at TJX Canada
  • You possess strong knowledge of merchandise processing and general knowledge of merchandising and merchandise-flow management, including an understanding of the Company's policies and practices
  • You have strong communication skills, including verbal, written, and active-listening skills
  • Your customer-service skills include effectively and efficiently responding to Associate inquiries, identifying stated and unstated customer needs, building relationships with Associates, resolving problems that might arise, and referring complex issues to Management

Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people in our Distributions Centres, Retail Stores or any of our Office locations. We work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email

How to Apply