The Co-operators General Insurance Company

This job is no longer available.

Customer Service and Insurance Sales Representative

Apr 13, 2018
Mississauga, Ontario
Entry Level

The Co-operators Group is looking for Customer Service and Insurance Sales Representative in our Mississauga location office to start March 26, 2018.

NOTE: You must be able to successfully obtain the RIBO Licence. This position requires you to be flexible with your working schedule in order to accommodate different shift schedules which include a rotating late weeks and Saturdays. Hours of operation are (Mississauga- Monday- Friday 8 am-10 pm and Saturday 7:30 am-7 pm)

The Customer Service and Insurance Sales Representative is responsible for providing quality customer service, underwriting and sales to new and existing clients over the telephone.

What you’re responsible for:

  • Quote and sell basic automobile and property insurance to clients in accordance with the sales quality call flow, sales processes and underwriting guidelines. 
  • Advise and coach clients on what type of coverage/policy would best meet their needs with some guidance as needed. 
  • Identify and make recommendations for additional products/services that benefit the client. 
  • Provide fundamental front line underwriting during client transactions and in determining whether a client qualifies for a quotation. 
  • Achieve set goals for customer service, sales, quality and productivity with guidance. 

What to expect:

  • This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time.
  • Rotational shifts outside of standard business hours, Monday through Saturday.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You’re an effective team player who shares knowledge to support your peers.

To join our team:

  • Post-secondary education or equivalent work experience. 
  • Previous sales and service experience an asset. 
  • Working toward CIP designation an asset.
  • Meet all provincial licensing requirements in accordance with continuing education in order to obtain & maintain all required licenses (General Insurance License).

What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.