Description

Join our team Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this cutting edge technology while leading a team of experts providing best in class technical customer support, consider this great opportunity at TELUS. Here's the impact you'll make and what we'll accomplish together The Team Manager will focus on supporting and developing a frontline Google team and identifying opportunities to enhance the business by applying best in class business practices. Here's how

• Provide day to day coaching, support and development for front line team members to achieve objectives and develop in their careers
• Assist in setting process direction and identifying areas for continuous improvement within support
• Provide timely and complete resolution of escalated issues and concerns raised by team members
• Assist as a prime in departmental initiatives
• Manage and maintain relationships with numerous internal/external stakeholders
• Foster a collaborative environment, focusing on team member engagement to promote a customer first culture

Qualifications

Required Knowledge:

• Excellent written English and strong communication skills, ability to communicate technical concepts
• Familiarity with Google productivity suites
• Excellent problem solving, and business presentation skills
• A proven ability to coach team members leading to meaningful results
• Strong interpersonal skills and ability to adapt to different personalities
• Facilitates an environment that encourages continuous development
• Ability to promote a culture of teamwork and to empower others
• Demonstrated ability to set priorities, meet deliverables and work with minimal supervision
• Bilingual English/French would be considered a strong asset
• High technical understanding of computer sciences and Cloud technology would be considered a strong asset

To pursue this exciting career opportunity, you must meet the following prerequisite:

• 24/7 availability (workstyle resident/in office)
• Minimum 2 years of experience in a call centre environment, Managerial/Supervisory experience
• Experience in leading or participating in process improvement teams or self-managed work teams would be an asset

Who is TELUS? You are part of a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Your passion for demonstrating our values and delivering on our Customers First commitments helps to drive our success, ultimately making a difference for our customers, our shareholders, our communities and our team. Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you. At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.