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Logistics Associate I - Reverse Logistics (Bilingual Mandatory)

Scarborough, Ontario
Early Career


Do you share our passion for:
  • Advocating for our customers' needs and creating a personalize experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator: listen, honest and clear
  • Getting things done by leveraging each other's unique talents
  • Proactively adapting to meet the changing needs of our customers
Join our team

Here's the impact you'll make and what we'll accomplish together

In this role, the successful candidate will be responsible for providing exceptional support to our TELUS & Koodo - Channel Partners for wireless device repair and return processes, policies and programs.

Here's how
  • Own and promote the Reverse Logistics - Channel relationship and be the primary contact and source of support for all TELUS and Koodo - Warranty & Repair programs
  • Assist in developing solutions to optimise channel partner & customer satisfaction in relation to repair strategies
  • Champion effective resolutions for escalated repair challenges or events
  • Produce accurate and on time credit and debit sales orders for warranty and out of warranty repair activity
  • Provide and communicate solutions when deviations to standard repair procedures arise
  • Communicate with internal operational groups to investigate and resolve complex channel partner repair and return issues
  • Achieve individual and team key performance indicators (KPIs) for established service metrics
  • Special projects as required


You're the missing piece of the puzzle
  • Bilingualism in English & French, verbal and written
  • Post-secondary education
  • Customer focused
  • Eye for process improvement
  • Strong decision making skills
  • Excellent organizational and planning skills
  • Excellent written and verbal communication skills
  • 3-5 years of experience in a client management or reverse logistics
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.