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Home Solutions Advisor (Calgary)

Calgary, Alberta
Entry Level


Join our team
Broadband Networks is laying the foundation for the future - connecting homes and businesses across Canada to our TELUS PureFibre™ network. Our team members aren't afraid to try new things and challenge the status quo - it's at our core. Working closely with our colleagues across TELUS, our mission is to craft a connected world where our customers thrive.

Here's the impact you'll make and what we'll accomplish together:

Our technicians are the face of TELUS in our communities and trusted advisors in the home - providing exceptional service experiences and expert recommendations to ensure our customers receive the full benefits of our growing suite of products and services. As a Home Solutions Advisor, you will be responsible for installing, maintaining and supporting TV, Internet, home phone and security services while driving future growth for TELUS by provide exemplary customer service and education to our customers face to face on both new and existing products in the customer's home. As a trusted member of the team and onsite support to our loyal customers you will also highlight any sales opportunities designed to help our customers get the best out of their TELUS experience.

Are you someone who?

  • Has a real passion for technology
  • Loves helping others and finding ways to share your knowledge
  • Enjoys being part of a team and working collaboratively with others

We need passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service, that want to start their exciting career at TELUS.

Start dates will begin in January 2019. Comprehensive paid training will be provided for 6 to 8 weeks to ensure your career success at TELUS.

What's in it for you?

Rewards of starting your career with TELUS include an hourly wage of $20.00 with added performance incentives and annual bonuses. We also offer employee share purchase plans, service discounts and additional benefits. You will have the chance to create a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve.

Finally, a career you'll love.


You're the missing piece of the puzzle:
  • You care about providing exceptional customer experiences, overcoming objections and handling both favourable and unfavourable customer interactions.
  • You are comfortable with solutions based selling - recommending products to your customers and up-selling TELUS services and products.
  • You work collaboratively in a team environment and can also work with minimal supervision
  • You have broad problem solving abilities and analytical skills
  • You are able to maintain a high level of performance while working with time constraints in a dynamic work environment
  • You've got normal colour vision which is required to work with colour-coded wiring.
  • You can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
  • Able to work various shifts (days, evenings, weekends, statutory holidays) to meet business needs and customer availability including out of town assignments
  • Fluent in English with a clear and genuine communication style; additional languages considered beneficial
  • Professional written and oral communication skills
  • You possess a natural Technical Aptitude, and proficient knowledge of common consumer electronic devices
  • You are dedicated to continuous learning with abilities to learn formally and informally in a dynamic environment
  • Meet applicable testing requirements
Education, Certifications & Experience:
  • Previous experience and/or education in telecommunications will be considered, but not necessary
  • You have a clean and valid Class 5 Driver's License or other provincial equivalent (a driver's abstract will be needed).
  • You've completed a minimum of grade 11 math (we'll need your transcripts and/or diplomas).

Note: A Security Alarm Installer License will be required along with a Criminal Background Check. You will need to be able to clear both.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.