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Business Analyst II - TELUS Health

Vancouver, British Columbia
Early Career


Join our team

Are you interested in helping to solve one of the largest challenges of our generation? Do you get excited about limitless opportunities and the ever growing power of technology innovation?

We believe that technology can have an important impact on transforming healthcare for all Canadians. It can improve health outcomes by connecting doctors and other health practitioners with one another and with their patients. It can also harness information to make prevention and wellness more accessible to everyone.

Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem. Lead our teams and provincial healthcare organizations through some of the biggest and disruptive projects in the industry.

Here's the impact you'll make and what we'll accomplish together

You will play a vital role in the success of the Personal Health Record (PHR) solution and will be responsible for product configuration, system and web design, and becoming the go to team member to deliver the technical configuration of our PHR national platform.

The PHR Service is a national platform for managing citizens' personal health records. It provides a single portal for citizens to engage and manage their digital health record. It is integrated to provincial data sources to provide citizens with digital access to health files like labs, immunization records, digital imaging, etc.

This position sits within Patient Engagement team at TELUS Health, an organization focused on solutions to healthcare providers to help them to collaborate and engage with their patients. We work extensively with provincial health authorities, external partners, business development and sales teams, government relations as well as technical and operational enabling areas.

Here's how

This role is a key contributor in the Patient Engagement team of TELUS Health Solution for the execution and the evolution of TELUS health space National Platform, as well as of key products, solutions and strategic initiatives. The successful candidate will focus on performing complex and extensive analysis such as understanding customer requirements and translate them into a deliverable end product, perform partner on-boarding to TELUS health space platform, supporting product roadmap and evolution of consumer health portfolio, and supporting the deployments of consumer health large client initiatives.

The candidate will be responsible for deliverables in support of the configuration and deployment of Patient and Provider Portals using the content management system (CMS) capabilities of the TELUS health space PHR platform, support partner on-boarding and customer prototyping, participate in solutioning and implementation activities. Tasks will include collaborating on product roadmaps and requirements, writing product documentation for internal and external purposes, coordinating the integration/on-boarding of third party applications, developing business cases and analysis, and developing deliverables to support customer solution definition.

In addition to the above, the candidate will support the Patient Engagement team by collaborating with the product leadership, participate in the business and sales development activities with occasional product demonstrations, prototyping, as well as other product marketing and strategy related tasks and activities. This Business Analyst will be called upon to interact with select technology and application providers and partners.


You're the missing piece of the puzzle

  • Knowledge of health solutions in market and in development
  • Awareness of general trends in consumers in healthcare and related applications
  • Solid analytic capabilities in defining customer requirements
  • At ease with technical and web development environments
  • Self-starter, takes initiative, and can work independently
  • Able to work cross functionally, and lead through influence
  • Technical writing and presentation skills
  • University degree
  • Minimum 3-5 years of experience in business analysis
  • Product development experience
  • Familiarity with consumer health and fitness devices: health related, mobile, etc
  • Strong knowledge of mobile applications development & market
  • Bilingualism in English & French
  • Formal healthcare education
  • Web development or web design experience
  • Project Management experience
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?
At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.