Customer Experience Representative - Bilingual
At TTi, people come for the opportunity and stay for the culture!
Job Description Summary
Job Description:
About TTI Canada
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.
Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, Hoover®, and HART®.
TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you! TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.
POSITION DESCRIPTION
The Bilingual Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.
A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What You Will Do:
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Provide support and build solid relationships with our customers and sales team
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Perform accurate on-time order entry with 24 hours turn around time
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Own your order. Make sure it is precise in terms of products and prices.
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Inform customers by mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
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Receive and respond to customer complaints and develop sound system knowledge to be able to assist with customer inquiries
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Collaborate on cross functional tasks whenever required
What You Will Bring
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Minimum 1 year of experience in any Customer Service role
(CSR/Call Center experience an asset) -
Fluency in both English and French
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Post secondary education or equivalent experience
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Good working knowledge and proficient in Microsoft Office
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Experience with Microsoft AX Dynamics and Oracle are an asset
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A strong and effective communicator both verbal and written
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A results-oriented individual who delivers on business objectives
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Possess a team first attitude
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Someone with a passion for delighting the customer and delivering on service
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Detail oriented and have a sense of urgency
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Eager to give and receive feedback
What you Will Get
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Competitive Base Salary and Bonus Structure
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Health Benefits Coverage, including Vision Care, Dental Care,
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$500 yearly renewing Wellness Program,
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Registered Retirement Savings Plan with Employer Matching Contributions
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And much, much more!
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.