Bilingual Customer Care Representative
Job Description Summary
POSITION TITLE: Bilingual Customer Care Representative
REPORTS TO: Customer Experience Manager
DEPARTMENT: Consumer Group – Service
BAND LEVEL: L1
Job Description:
About TTI Canada
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.
Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, Hoover®, and HART®.
TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you! TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.
Location: Toronto, ON
POSITION DESCRIPTION
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
What You Will Do:
- Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
- Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
- Handle escalated customer inquiries, disputes, and problems within department guidelines.
- Continually seek out ways to improve customer satisfaction.
- Develop sound Product Knowledge.
What You Will Bring:
- Must be bi-lingual (French/English)
- Post-secondary education or equivalent experience
- Exceptional communication skills – written and oral
- Initiative and strong organizational skills
- Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point
What You Will Get
- Competitive Base Salary and Bonus Structure
- Health Benefits Coverage, including Vision Care, Dental Care,
- $500 yearly renewing Wellness Program,
- Registered Retirement Savings Plan with Employer Matching Contributions
- And much, much more!
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.