Sysco Canada Inc.

Canadian Head Office - Toronto, Ontario, Ontario

Customer Service Representative, Connect

Jan 21, 2022
Competitive
Across Canada

Reports To

Customer Service Manager

Location

Remote

Type

Full Time

Closing Date

January 21, 2022

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest foods and fresh ideas. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 69,000 associates, the company operates more than 320 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2019 that ended June 29, 2019, the company generated sales of more than $60 billion.

Sysco, one of Canada's Best Employers 2019, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. Join our winning team.

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada ; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:

As a front-line service provider to Sysco's customers you contribute to our success by providing high quality service by processing customer's orders on a scheduled basis and troubleshooting customers' concerns with regards to their orders and deliveries.  You will provide information to our customers regarding Sysco products and services to ensure customer satisfaction.

Role Responsibilities:

  • Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them
  • Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cutoff orders, etc.
  • Input orders accurately into the computer system
  • Edit direct orders.  When an order is sent over by a customer, notify the MA / supervisor of any shortages at time of sending, and notify the customer of automatic substitutes at time of sending.
  • Inform customers as soon as possible of shortages on their orders.  Inform MA / supervisor of warehouse shortages.
  • Provide product information directly to customers.
  • Assist customers with the process of pickups and credit of product needing to be returned
  • Coordinate the process of special order items
  • Communicate with various departments to ensure customer service.
  • Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc. Provide assistance to other members of the sales desk team

Qualifications/Skills/Job Requirements:

  • High school diploma is required
  • Bilingual in both French and English
  • 1-2 years' work experience, preferably in a service, call center, or food service environment
  • PC Skills (Microsoft Office suite, keyboarding, etc.), including the ability to type and talk at the same time
  • Superior communication skills, both oral and written
  • Basic math and reading comprehension

Core Qualities for all Associates: Sysco's Leadership Framework Basics

Integrity & Accountability

Flexibility & Adaptability

Proactive Learning

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products, and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here's a sample of the many benefits Sysco associates enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning through Sysco Interactive University • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

How to Apply