Sun Life Financial

Across Canada

Financial, Client Care Representative

Sep 01, 2019
Competitive
Montreal, Quebec
Entry Level

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

To be considered for this position, you are required to complete two steps in the application process. You will need to submit an online job application and complete an online assessment.

Want to share your expertise and in-depth knowledge of financial products? Want to provide support to our financial advisors? Are you looking for an employer who will take an active role in developing you for your career journey? Join our team and make a difference to our customers and business. In turn, we offer a dynamic and supportive workplace to help you achieve a long career.

What Sets Us Apart?

  • Permanent, full-time position with full benefits
  • Take your weekends off: Our Client Care Centre is open Mon-Fri 8 AM – 8 PM so you don’t have to work on the weekend!
  • Annual salary of $42,500 (equivalent to $21.80 an hour) and up to $5,600 yearly bonuses based on performance
  • 3 weeks vacation
  • A comprehensive paid training program to set you up for success
  • Pension, stock and savings programs to help build your savings and enhance your future financial security
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
  • A collaborative and interactive team environment
  • A common sense dress code
  • The chance to move along a variety of career paths with amazing networking potential within the Client Care Centre as well as the larger organization

As a Customer Service Representative you will:

  • Assist our advisors and customers with telephone inquiries about our products and services (inbound calls)
  • Help our advisors and customers resolve issues and questions
  • Build relationships to maintain customer loyalty
  • Deliver exemplary service through friendly and professional conversation
  • Be measured against quality, efficiency and effectiveness measures to help you continuously improve
  • Track information on our databases
  • Work collaboratively as a team to learn, improve and grow

What You Bring To The Table:

  • Bilinguism, French and English (written and spoken)
  • Completion of IFC (Investment Funds in Canada) or CSC (Canadian securities course) or CIFOC(Canadian Investment Funds operations course)
  • Knowledge of Wealth and financial products
  • Must be willing to work flexible shifts between 8am - 8pm from Monday to Friday
  • Open to receiving and incorporating constructive feedback and coaching to continuously improve
  • Demonstrate exceptional active listening, verbal and communication skills
  • Handle stressful situations in a calm and professional manner
  • Selected candidates will be required to pass an English, French and basic math test to evaluate their skills

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Interested in applying? Submit a job application by clicking “Apply” and complete an online assessment within 24 hours of submitting your job application using the link below.

Click on this link: https://apply.careerspark.com/j/5QRGW65BvxDF/l/JVxGM3OtFygF to complete the online assessment after you submit your application. You will need to register with our partner Career Spark, using the same e-mail address used for your job application. If you complete this assessment before submitting your job application then you must return to this job posting again to complete your online job application by clicking “Apply”.

Salary Range: $37,500 - $38,500

Starting salary is $37,500 - $38,500, depending on location, with normal progression to $45,000 - $46,000 within 2 years for Client Care Representatives who meet expectations.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category: Call Centre

Posting End Date: 01/09/2019

How to Apply