Information Services and Online Specialist
Position Title: Information Services and Online Specialist
Employment Terms: 1 year contract
Reports to: Director, Information Systems
Special Olympics Canada (SOC): The Canadian chapter of this international movement is dedicated to enriching the lives of Canadians with an intellectual disability through the transformative power and joy of sport. Operating out of sport clubs in 12 provincial and territorial Chapters, this grassroots movement reaches beyond the sphere of sport to empower individuals, change attitudes and build communities. From two-year-olds to mature adults, more than 45,000 athletes with an intellectual disability are registered in Special Olympics year-round programs across Canada. They are supported by more than 21,000 volunteers, including more than 16,000 trained coaches.
The Information Services and Online Specialist is responsible for supporting SOC employees, Special Olympics Chapters and key stakeholders with core information services. Spearheading small but important technology implementation projects will be an important part of the position. Problem solving skills and people skills are essential. The Information Services and Online Specialist will work closely with the Director of Information Systems and the Information Systems team.
JOB DUTIES & RESPONSIBILITIES:
- Conduct research into new technologies and provide recommendations for new systems (ie new phone system; extranet);
- Project manage technology implementations (ie new phone system);
- Document processes and procedures for new software and related services including CRM, online fundraising and website;
- Create training materials for new systems;
- Deliver training on basic functionality of systems for all users;
- Monitor infrastructure and advise Director, Information Systems on updates, changes and upgrades as required;
- Oversee external IT services provider, serving as a point of escalation for staff and providing tasks to onsite staff;
- Research and purchasing of all hardware and software;
- Point of contact for technology vendors;
- Attendance at appropriate technology events (workshops, symposia, meetings);
- Familiarity with commonly used software, systems and platforms including Drupal, Microsoft Dynamics CRM, Azure, Moodle, SSRS and proprietary platforms in order to provide first level support to SOC staff and Chapters;
- Provide backup to teammates;
- Create templates for use with new software and services;
- Provide regularly scheduled helpdesk support around software and services;
- When appropriate, provide assistance to employees with data input as well as content creation and posting;
- Report to Director any issues with software, vendor or user compliance or with observations on system improvement opportunities;
- Participate in finding innovative uses for existing tools and assist Director in evaluation of new tools;
- Assist Director with regular review of SOC software to assess if additional training and/or development is required;
- Create and run reports, as needed;
- Other duties as assigned.
- 3 years of experience with information management services (CRM, web CMS, online fundraising; relational databases);
- 3 years of experience with managing projects involving multiple stakeholders is an asset;
- Demonstrated ability to quickly learn new software and become a subject matter expert;
- Knowledge, experience and expertise in process design and implementation;
- Experience in visual design is an asset;
- Ability to explain technical issues and solutions in a manner that is clear and easy to understand, including written and verbal communication;
- University or college degree in a related field;
- Proven experience working under pressure and managing competing priorities;
- Demonstrated problem solving skills;
- Ability to work in a flexible team environment with a focus on internal and external customer service;
- Bilingualism is an asset;
- Flexibility to work outside normal business hours as required.
RESPONSIBILITY FOR SUPERVISION:
- This position does not have responsibility for ongoing supervision.
RESPONSIBILITY FOR DECISION MAKING:
- This position does not have spending authority;
- This position develops processes and procedures but does not make final decisions in this regard.
WORKING CONDITIONS & PHYSICAL EFFORT:
- The position is performed in an office environment, primarily sitting and working on a computer.
- The position is based in SOC’s office in Toronto at 21 St. Clair Ave. East.
- Occasional travel may be required to give presentations/training sessions.
- Physical effort is minimal though occasional lifting of boxes may be required (up to 25 lbs.).
Interested parties should email SOCHR@specialolympics.ca with a resume and cover letter.