job title: Lobby Worker
job ID #: SJT 19-0201
department: Newcomer Health – St. James Town Community Corner
reports to: Leads of HASJT and The Corner (Sherbourne Health Centre & The Neighbourhood
salary range: $34,557.04 – $42,450.70 per annum
status: FT, permanent
hours: 37.5 hours per week
who we are:
The St. James Town Community Corner (The Corner), a multi-service, inclusive hub governed by residents and service providers, is a unique, integrated service model between 20 partner organizations. The Corner is the primary hub for Health Access St. James Town (HASJT) intake, referrals and service coordination. HASJT is a neighborhood based client-focused model of integrated, collaborative care through inter-sectoral service coordination, service enhancement and community development. This initiative is a collaborative between 15 health and social service organizations that form the Health Access Executive Table.
The above is a community centered initiative aimed to enhance interdisciplinary care including primary care, improve access to health, social and community services in St. James Town (SJT), and promote health and wellbeing in the community. Sherbourne Health and The Neighbourhood Organization co-lead this integrated service model comprising The Corner and HASJT.
This model is seeking to hire a full time lobby worker to be primarily located at The Corner.
about the role:
You are a team player who is an integral member of The Corner, greeting clients and ensuring they feel welcome and are provided information about The Corner and partners agencies’ services. You support and provide culturally sensitive services with an anti-oppressive framework. You will be working in a fast faced environment with a multidisciplinary team to provide services.
day to day responsibilities:
As a Lobby Worker, you will be registering new clients at The Corner and in the community satellite sites to ensure the client is able to navigate and access services with ease in a safe and respectful manner. You will engage proactively with residents, clients and service users, and will be responsible for supporting staff and partners with crisis intervention and de-escalation as needed. The team will count on your organization skills to ensure a smooth flow of clients to the different services on site and to work closely with the Intake lead and staff to ensure all residents seeking services are connected and directed as appropriate. You will also be responsible for entering client information into the data base. You will also keep up-to-date on existing and new services, activities and eligibility/referral information at The Corner, partner agencies and services available in the neighbourhood.
to thrive in this role, you’ll need:
• A Social Service Diploma
• Understanding and experience in the harm reduction framework
• Experience working with newcomer and diverse populations, including the LGBT2SQ population
• Involvement in outreach activities
• Experience working with populations facing multiple barriers to equitable care
skills and abilities:
• Ability to work in a fast paced environment and perform multiple tasks
• Demonstrated interpersonal skills and understanding of the impact of discrimination and poverty on the lives of community members
• Maintains a safe environment, by intervening in the event of disrespectful or challenging, risky behavior in the waiting area / using crisis intervention, de-escalation and problem-solving strategies
• Assists in the maintenance of display areas and notice boards.
• Demonstrated ability to work independently and collaboratively in a multi-disciplinary, team and maintaining positive working relationship
• Computer skills
• Fluency in spoken and written English
• Fluency in a second language spoken in the community is an asset.
conditions of employment:
• Employment is contingent upon the successful completion of professional references and background checks and a Vulnerable Sector Check.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with Sherbourne related policies, health and safety legislation and best practices.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
• The CHW is expected to work days, evenings, nights and/or weekends in order to be available to the health and social needs of the clients.
to apply: Please forward a cover letter and resume quoting Job ID #SJT 19-0201 to firstname.lastname@example.org by 5:00 pm, February 20, 2019.
Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.
We thank all applicants for their interest but only those selected for further consideration will be contacted.