Student Rights Advocate
- To provide exceptional case management services to students
The Student Rights Centre is a service offered by the SFUO. Under the Director (Senior Student Rights Advocate), it offers help and guidance to students at the University of Ottawa facing problems with the university’s administration and/or services. These problems can be related to a breach of a student’s human rights or academic rights. The Student Rights Advocate has a responsibility to:
- Provide comprehensive case management and advocacy, including but not limited to: intake assessment and facilitating meetings with students, information sharing (rights & responsibilities), referrals, guidance regarding internal/external and informal/formal procedures and appeal options, goal setting, research, long-term case plan development, progress monitoring, advocacy, accompaniment to meetings with the administration, review of all submissions, and ensuring up-to-date and accurate paperwork for each client;
- Report systemic barriers identified through case work to the director;
- Consult with the director regarding individual cases, as needed;
- Attend meetings and/or participate in initiatives aimed at redressing systemic barriers, as needed;
- Provide periodic recommendations on policies and procedures related to the SRC’s mandate;
- Provide periodic recommendations regarding internal SRC policies and procedures;
- Advocate for the development of relevant U of O policies and procedures advancing human rights for students;
- Maintain and promote a positive public image of the SRC and the SFUO;
- Inform the SFUO on necessary changes to University policies;
- Other related tasks.
- Experience in case management in the not-for-profit sector;
- Bilingualism essential; highly developed verbal and written communications skills, with an ability to communicate with a broad range of people;
- Minimum qualifications: Bachelor’s degree;
- Ability to work independently with strong sense of focus, to manage competing priorities, task-oriented, nonjudgmental, and with a clear sense of boundaries;
- Good understanding of the functioning of post-secondary institutions;
- Understanding of Ontario Human Rights Commission espoused best practices; working knowledge of the Ontario Human Rights Code and related legislation, the Human Rights Tribunal of Ontario, the Human Rights Legal Support Centre, University of Ottawa policies, procedures, hierarchy, and functioning;
- A strong sense of respect for confidentiality involving both clients and fellow employees;
- Professionalism, diplomacy, strong interpersonal skills, good judgment and experience in handling confidential information and working with persons in crisis;
- Knowledge of social work practices, and campus and community resources;
- Proven ability to develop strong relationships with key internal and external stakeholders;
- Demonstrated research capabilities and ability to evaluate information objectively;
- Ability to work in a team environment, to network, and establish fruitful collaborations and partnerships;
- Good documentation skills;
- Strong commitment to student rights and a clear understanding of the asymmetry of power facing students;
- Capable of working under pressure;
- Attention to detail.
*** Knowledge of the SFUO, its services, businesses, clubs, associations, and activities is an asset.
***Additional training including Active Listening, safeTALK is an asset.
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