Technical Delivery Lead
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Since our customers drive everything we do, we are searching for candidates whose core values reflect our dedication to outstanding service. As part of our team, we will support you on your journey in building a rewarding career while we work together to build exceptional networks for Canadians.
Operations Support Systems (OSS) is the department dedicated to key applications that enable our technology teams to actively plan, deploy & operate our networks. As an IT service management expert in OSS, you will own the service management tools and processes that empower teams across Rogers to automate and manage complex workflows.
What You Will be Doing
You will work in an Agile environment to maintain, configure, operate, implement and extend our service management systems and processes. You will collaborate with various stakeholders across Rogers to define technical and procedural requirements. From there, you will design, test, and implement solutions that fit the needs of the business.
You will provide your expert recommendations on proposed implementations as well as architect new service management systems and processes. You will also perform maintenance and upgrade activities on our systems and identify the roadmap for our tools in order to maintain continuous support.
Your Strengths and Experience
You have strong written and communications skills and you respect all ideas from your team to strive towards a common goal. You are comfortable working on mission critical systems and are ready to approach every challenge quickly and efficiently. You are self-motivated and have a passion for continuous improvement.
Some of your technical skills include:
- A degree in computer science, computer engineering or equivalent experience
- Extensive industry experience in ITSM system administration and implementation (bonus points for ServiceNow!)
- Knowledge of relational databases, Active Directory, and APIs
- Deep understanding of ITIL and ITSM processes
- Industry experience with DevOps and Agile architectures
- Knowledge of scripting languages (Python, Java, C++)
What Makes Us the Place to Be?
Rogers proudly wears the title of one of Canada's Top Employers 2019 and Canada's Top Employers for Young People 2019.
The Brampton campus is located right at Dixie and West Dr., around the corner from the Bramalea City Centre and seconds from the 410. The campus was recently renovated to feature a shared space work environment with interactive spaces, quiet zones, a full food court, a new gym, a doctor's office, and even a Sportsnet themed café. The newest technology is integrated into work spaces and meeting rooms to enable you to come up with the most creative and refreshing solutions.
We have a commitment to your personal growth through various mentorship programs, a Walk-a-Mile program to job shadow, and exciting opportunities to move throughout the company. We also have our teams covered with our wealth accumulation program, direct contribution pension plan, dental and health insurance, and employee discount program.
Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Information Technology
Requisition ID: 160452
Together, we'll make more possible, and these six shared values guide and define our work:
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what's right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .