Rogers Communications

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

Job Title: Service Delivery Analyst Co-op

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

As a Service Delivery Analyst co-op you will feed into the design and delivery of the overall tools, processes, procedures, and policies to help drive an exceptional employee experience and IT cost reduction initiatives.  An individual in this role will work with a team that delivers the internal documentation on how to utilize the internal system as well as provide IT-facing documentation to support access and services to these systems.  

What you will do:

Working with the REBL Program Manager:

Assist in cleaning the Rogers Employee Business Line (REBL) and laptop inventory across country using strong Excel skills and ServiceNow as the inventory base
Assess upcoming employee upgrades
Review Knowledge Base articles and other corporate documentation for REBL, simplifying where possible
 
Working with the Knowledge and Learning team:

Review Knowledge Base (KB) articles within ServiceNow to assess for relevance and prevent undo expiration
Assist in updates to KB articles, using HTML to improve the look and feel as well as consistency in delivery
 

What you will bring:

Enrolled in an accredited co-op program working towards a degree Applied Science (Electrical Engineering, Computer Science), Business Technology Management, or equivalent
In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities
Strong customer service orientation, demonstrated ability to “multi-task” in a fast- paced environment and a clear aptitude for process development and problem solving
Familiarity with telecommunication industry and operations is highly desirable
Proven analytical, financial modeling and problem-solving skills
Strong time management capabilities, with the ability to perform multiple tasks and objectives
Strong sense of initiative and a self-starter who can work equally well in groups or on their own
A mindset of creativity, innovation and energetic drive to succeed
 

Schedule: [[req_RogersFullPartTime]]

Shift: Day
Length of Contract: 4 Months
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Student/New Grad & Co-op
Requisition ID: 287636
 
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/