Rogers Communications

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

Job Title: Defect Analyst

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.

Rogers Co-op Program Description

Start your career with a strong foundation and spend your term with us! We’re looking for motivated students who want to make an impact. Your co-op experience at Rogers will prepare you for the real world, and will empower you to take on challenging work after you graduate. Throughout your term, you’ll gain first-hand exposure to what life is like at our organization. You’ll work alongside industry professionals who will support your overall growth, and you’ll be responsible for business-impacting work that will help you transition into the various new grad opportunities we offer post-graduation. We want you to explore our organization so you can find your fit within it.

Business Unit: 
We are currently accepting applications for summer students to support various areas within our Network Technology, Strategy & Architecture team. In this role you will act as the single point of contact for defects assigned on status calls, chat rooms and release level meetings, provide defect triage for specific applications based on project/program flows to confirm proper ownership of defects and Confirm proper defect closure. If you are interested in gaining valuable experience in an exciting fast paced office environment, where customers come first and that means having a Network that can meet their demands, come join our team.

What you will do… 

• Act as the single point of contact for defects assigned on status calls, chat rooms and release level meetings

• Provide defect triage for specific applications based on project/program flows to confirm proper ownership of defects

• Confirm proper defect closure

• Escalate on defect support and fixes

• Generate daily executive status reports

• Drive daily Defects status calls

• Follow up and manage the timeliness of the defect fix and report when the fix is installed in the appropriate environment

• Conduct the initial review of xml’s, logs, tables, design documents, and screen shots to correctly determine defect ownership (confirm proper defect recording)

• Validate defect and search existing defects to identify duplicate defects

• Work with application developers to investigate issues and facilitate quick resolution

• Provide production defect investigation, due diligence actions and analysis

• Determine root cause, work with the test team to determine key learning's, corrective actions

• Provide defect tracking to determine trends, produce standard reports and comparisons amongst applications, technologies

• Build and track corrective action plans with assistance of Quality Lead

• Assist with defect and test case audits

• Drive closure of Business Validation.

What you will bring

• Working towards a bachelor's degree in computer science or business analyst, 

• Background in technology and/or business strategy

• Proficiency with MS Excel and other MS Office applications

• Eagerness and ability to quickly learn new systems and tools functionality and navigation

• Strong communication skills (both verbal and written)

• Ability to prioritize, multi-task, coordinate and complete tasks to meet deadlines

• Attention to detail, in particular as it relates to compliance and accuracy of data

• Ability to adapt to changing environment

• Self-starter and ability to work both independently and in a team-oriented, collaborative environment

• Ability to adjust to shifting priorities and demonstrate urgency

• Must understand where relevant data is stored, be able to retrieve that data, and be able to compile that data into a user friendly format  

• Must be able to analyze various data sources and identify gaps or errors therein 

• Positive and win/win attitude

Schedule: [[req_RogersFullPartTime]]

Shift: Day

Length of Contract: 4 Months

Work Location: 8200 Dixie Rd (341), Brampton, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Student/New Grad & Co-op

Requisition ID: 287808

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Posting Notes:  Student and New Grad 

Location:  

Toronto, ON, CA