Rogers Communications

Across Canada
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Manager, Wireless Centre Of Excellence

Ongoing
Competitive
Toronto, Ontario
Early Career

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Centre of Excellence Manager, Wireless 

The Wireless Lifecycle team is looking for an experienced, data-driven marketer to lead the development and execution of strategies and programs to drive revenue growth and churn improvement beyond current norms for long-term.  Reporting to the Director of CoE, this role will focus on our future success for both Rogers and Fido.

 Key accountabilities include understanding current challenges and limitations the business is facing, enable capabilities and programs to achieve long-term goals, manage initiatives or programs through to execution, collaboration with cross-functional team for both Rogers and Fido.

What you will be doing: 

  • Design, develop and deliver on Base Management’s long term strategic vision focusing on all lifecycle components  (revenue, renewal & churn) for both Rogers and Fido
  • Create well-thought out test and learn programs supported with a strong business cases to assess opportunities and feasibility
  • Provides leadership, best practices, research and support for execution excellence to push for best in class results 
  • Influence cross functional partners and senior leaders to gain alignment and funding approval (capex & opex) on recommendations
  • Lead and drive collaborative partnerships to enable new capabilities seamlessly into the business with Marketing, CRM Ops, Data & Analytics, IT and Brand Partners and improve on current business models
  • Stay connected with and understand daily results, key business drivers and forecasts to understand the business needs, gaps and competitive landscape
  • Continuously challenge the norm to manage and maintain ongoing test and learn programs to deliver ROI
  • Collaborate with Channel execution to ensure optimal execution with a heavy focus on Omni channel customer experience including Digital, CARE, Retail, Telesales and Credit Operations

 
What you bring: 
 

  • Demonstrated experience in strategic thinking, a change agent to push past norms
  • Ability to connect the dots and resolve challenges between business requirements and IT capabilities ( Adobe tech stack, Paid media tech stack, etc) 
  • Driven by curiosity and results with a determination to consistently provide improvements
  • Ability to think outside the box and challenge the status quo with innovative customer-centric and frontline-centric approaches
  • Excellent verbal and written communications skills and comfortable presenting to and working with all levels of the organization
  • Gather data from multiple sources, extract the insights, and present the actions/findings succinctly
  • Proven ability to influence and interact with cross-functional groups and various levels within an organization to ensure mutual goals are achieved
  • Highly organized, detail-oriented and able to multi-task within tight deadlines
  • Experience and familiar with Marketing and Digital Tech stacks (adobe, etc.)  
  • Understanding fundamentals of SQL, VB, or any other programming language
  • Strong MS Excel and PowerPoint experience
  • Bachelors degree in business or equivalent
  • 3+ years of experience in a marketing 
  • Experience with direct tactics (SMS, DM, EM, Digital) to create marketing programs 
     

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Marketing & Marketing Communication

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.