Rogers Communications

Across Canada
This job is no longer available.

Complex Sales Consultant

Brampton, Ontario
Early Career

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

As a member of the Small Business Solutions team you will be responsible for selling and cross selling to new and existing Rogers Small Business customers and promoting the benefit of the full suite of Roger’s products and services. 

Reporting to the Sales Manager, Small Business Sales, and this position is responsible for over the phone promotion of a full suite of Rogers' products and services to small business customers. 


This will include:

  • Wireless voice and data
  • Internet access
  • Business phone services and a variety of applications
  • Wifi as a service
  • Office 365
  • Cloud PBX


These are sales prospecting and business development roles and interested applicants should be motivated by the challenge of developing new customer relationships and increasing revenue growth within their existing client base.


What you will be doing:

  • Leverage existing internal sources of sales leads while identifying new sources of opportunities for sales in small office/home office (SBS) through cold calling and prospecting
  • Represent Rogers in the promotion and sales of select Roger’s products over the phone and at special events plus any customer follow-up from the sales process
  • Establish and maintain positive relationships with Small Business Accounts and the clients it serves for the purpose of accessing and increasing the penetration rate of select products in targeted MDU's
  • Assist in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers
  • Attract Business customers to purchase Digital Cable TV, Rogers Hi Speed Internet, Rogers Business Phone, Rogers Wireless solutions  and other select  products
  • Manage and update your business in on a consistent basis and maintain to all key performance indicators
  • Engage in regular monthly and quarterly business reviews and daily/weekly forecast activities
  • Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans
  • Leverage product/company/industry expertise to overcome objections, land new accounts and secure upgrade opportunities within our existing customer base where appropriate
  • Contact customers and prospects daily via phone to identify, manage, and close up-sell or add-on opportunities through all sales stages
  • Gain access to key stakeholders for new account development
  • Leverage strong prospecting, account management and closing skills, to achieve monthly, quarterly and yearly pipeline and forecast goals as well as other defined objectives
  • Meet established sales targets
  • Take accountability to ensure completion of the sales cycle
  • Thrive in a targeted sales environment
  • Demonstrate ability to positively influence customers (propose options/solutions)
  • You will act as a Rogers’s ambassador to our clients and provide them with a superior customer experience at all times

What you bring: 

  • 3-5 years’ of B2B experience and/or sales experience and/or telecommunications experience preferred
  • Uses thought leadership to build customer relationships and assist customers in developing business solutions using Roger’s products and services
  • Small business sales experience is an asset
  • Organizes internal/external resources in response to customer needs
  • Exceptional skills with productivity tools such as MS Office & Outlook including
  • Upbeat, self-motivated tenacious team player who is a fast learner, detail oriented, and has the ability to work independently
  • Above average written and verbal communication skills that translates well in person and on the phone
  • Telephone sales experience is an asset
  • Strong presentation and public speaking skills
  • Experience successfully calling into Director or C-level positions
  • Outstanding organizational and follow-thru skills
  • Ability to work in a fast paced environment, under pressure and very tight deadlines
  • Excellent research skills with strong analytical and problem solving skills required
  • Experience working in a highly automated metrics based organization with a track record in achieving and succeeding goals


Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Sales & Inside Sales

Requisition ID: 150080

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.