P&G Professional - Senior Field Service Technician (Laundry) - Full time - Vancouver, BC - February Start Date
Procter and Gamble Professional (PGP) is an exciting, growing and highly entrepreneurial business focused on improving the lives of our consumers when they are away from home. Our propositions include equipment and service systems, branded chemical products and technical support. The Technical Services Organization (TSO) is charged with the installation, maintenance, and customer service / technical support of those systems.
Within TSO, the Field Service Technical Specialist is responsible for the installation and proper execution of our on-premise laundry, Mechanical Ware Wash, and Daily Cleaner equipment. The Field Service Technical Specialist is also responsible for service standards and associated compliance measures. The role's key objective is focused on installation and servicing the dispensing equipment. This job is field-based and works collaboratively with the TSO Service Operations Manager for Canada, and Field Sales.
Additionally, this work must be done in a way that supports year on year P&G Professional volume and profit results, improved customer retention and compliance, and delivers superior customer service.
a) Install OPL equipment on all types of currently available professional laundry equipment, install flush manifolds and install Housekeeping dispensers for P&G in room cleaners
b) Ensure all Daily Cleaning and Mechanical Ware Wash chemical dispensing equipment is installed according to the latest safety regulations and safe practice requirement, ensure installations are done in line with P&G's required specifications
c) Independently program or reprogram modern machines equipped with a microprocessor, ability to program older card operated machines according to the end users requirements
d) Understand the chemistry involved in the washing process and the interaction of the different chemical / physical parameters that influence the end-result
e) Maintain technical "know how" and continue to build skills on new technical developments
f) Provide ongoing service for installed equipment to include preventive maintenance and reactive service calls
g) Train end-user customer employees on PGP products, programs, procedures and equipment functionality
h) Provide necessary materials to the end user such as wall charts, product information and SDS sheets
i) Proficient using a handheld to access laundry data websites, submit completed Site Surveys and complete preventative maintenance reports
j) Proactively schedule customer service visits via coverage plan based upon business need.
k) Manage the customer relationship where and when needed
l) Contribute to growing the business by working alongside the Field Sales team to help drive new business and grow sales with current customers.
m) Must be flexible to meet emergency needs based on customer requests, surge work, and new customer rollouts. Work should be planned in advance to maximize time and routing to minimize repeat trips in the same areas.
a) Excellent communication skills, both verbal and written, in English is a must. Demonstrated ability to collaborate and work effectively with others, both internal and external to PGP, at varying role levels (i.e. peers, customer and/or P&G management)
b) Technical expertise / aptitude to complete mechanical tasks, hands-on issue diagnosis with PGP equipment, products and procedures
c) Demonstrated problem solving and leadership skills, with the ability to influence others
d) Proficient in PGP laptop and handheld computer skills to include but not limited to Word, Excel, PowerPoint and CRM tools
e) Manage, work and be able to adapt quickly to a varying schedule based upon business needs
f) Valid driver's license with vision correction to minimally 20/40.
g) Perform equipment installation work that includes using a cordless drill and other small tools [work areas could include commercial laundry washroom and mop sink areas, and may include cold/hot and/or wet conditions. This also could include working in tight spaces and exposure to dust and dirt, and may require frequent bending at the waist and squatting
h) Perform mechanical tasks to adjust equipment and/or instruct unit personnel on how to adjust equipment
i) Willing to travel (could be up to 75% of time with or without advanced planning) and stay overnight if necessary. This role is field-based, and we are looking for candidates who live in or near Vancouver. Travel throughout BC is/will be required.
j) Properly use a PGP-issued laptop and all other technology required to deliver the business
HOW DO I APPLY?
Copy and paste your resume to your online application. We do not review cover letters or transcripts. Please apply as soon as possible, as we will be reviewing resumes on a first come first serve basis, and we are aiming to fill this role immediately. The target start date is February 2019.