Customer Service Intern
Reporting to the Team Leader, Customer Service, and the successful incumbent will be responsible for delivering a high degree of independence with success being defined primarily by customer and dealer satisfaction.
- Answer in-bound customer service calls from Mercedes-Benz Financial (MBF) customers and dealers in a prompt and professional manner.
- Quote payoffs and provide payment information.
- Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
- Timely and accurately process customer requests in accordance to service standards and compliance with Mercedes-Benz Financial Services Canada Corporation procedures.
- Pursuing or recently completed undergraduate degree in Business or Finance
- Able to use active listening skills, as well as, excellent verbal and written communication skills to achieve results.
- Proficient with Microsoft Office; Excel, PowerPoint, and Word.
- Driven and motivated by a fast-paced environment and have a willingness to learn and be challenged by continual professional development.
- Thrive on cooperation and collaboration within a team as an enthusiastic individual contributor.
- Excellent organizational skills; proven the ability to multi-task priorities to ensure projects are completed on time.
We offer customer and employeeâ€focused culture in a fast paced, competitive, yet team oriented environment.
Commitment to Equity:
Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted.
Don’t forget to check out our company profile on Great Place to Work; we are listed as the 10th best place to work in Canada in the Large and Multinational category for 2018.
Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.
Find out what A Day In The Life Of A Mercedes-Benz Financial Services Intern looks like!