Labatt Breweries of Canada

Across Canada

Manager Network, Telecom and Mobility

Ongoing
Competitive
Various Locations, Quebec
Early Career

About the Company 

For more than 160 years, Labatt has created enduring bonds with consumers as they share memorable experiences while enjoying iconic brands like Alexander Keith’s, Labatt Blue, Budweiser and Stella Artois.

Labatt employees share the dream of becoming the best, most profitable beer company in a better world with their Anheuser-Busch InBev colleagues worldwide. From Newfoundland to British Columbia, Labatt’s 3,000 employees brew about 60 local and world-known beers. Anheuser-Busch InBev is the leading global brewer, managing a portfolio of more than 200 brands.

Labatt is one of Canada’s most recognized brands and most respected corporations. We take responsibility for improving the world where we do business, and together we find ways of putting social responsibility into action. We’re also committed to building a company for the long-term with a legacy to be proud of – for the people who work for us and with us; for future generations and the environment; and above all for our consumers

Job Description

Vendor Performance – Network, Telecom and Mobility

  • Manage and maintain IT infrastructure service levels to support the Canadian business unit. Liaison with all levels of management and functional leads. Maintain Canada service levels for end user computing, network performance including voice and data.

  • Critical business escalation and communication management

  • Vendor monthly meeting - performance review

Network, Telecom and Mobility user request

  • Analyze user request

  • Provide solution or direction

  • Coordinate the order/installation

  • Manage ticket according to service level agreement (SLA)

  • Review and acknowledge customer feedbacks

Network, Telecom and Mobility performance and improvement meeting with Line Manager

  • Update department performance review dashboards

  • Set correct KPI with NOC vendor on real time network health status

  • Review critical issues, action items and provide status

Network, Telecom and Mobility projects and targets

  • Support the implementation and transition of infrastructure related to new business projects

  • Validate and oversee changes with BU impact and ensures application of processes defined at the zone and the global level (Excellence Program KPIs)

  • Ensure that “project to support transition” requirements are met and signed off by line manager before “Business As Usual”

  • Lead Canadian infrastructure projects partnership with NAZ Solutions organization

ZBB Tracking for IT infrastructure - Network, Telecom and Mobility

  • Budget management - Submitting/Receiving vendor invoices as well as budgeting and monthly forecast

  • Track Canadian Mobility, Telecom and WAN budget and actuals

  • Month end meeting with department financial analyst and line manager to verify and validate monthly spend (LE vs forecast)

Job Qualifications

Required Skills

  • 2 to 4 years of experience on network,  and infrastructure operation

  • Strong analytical skills using excel

  • Hands on network and Telecom support and required to work with our internal / external network, Telecom service provider and internal team providing basic day to day infrastructure support

  • Assist with hardware maintenance and testing of network servers, and associated equipment

  • Network and overall infrastructure analytical, troubleshooting, and problem solving

  • Working experience of telecommunication system and mobility will be an asset

  • Solid understanding of business processes, in order to understand the impact of support issues.  Drive the highest level of customer satisfaction

  • Excellent interpersonal, communication, and customer service skills both in verbal and written

  • Ability to work under pressure with minimal supervision

  • Ability to work independently and as part of a team

  • Bilingual (French and English)

Education

  • Post-Secondary degree in Computer Science or IT related Diploma in Networking

  • Microsoft Certified Professional (MCP)

  • Nice to Have -Industry certifications, this can include Network+ MCTS/MCITP, CCNA

  • Computer Networking and Technical Support Knowledge

Labatt Breweries of Canada LP is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.   

How to Apply