Labatt Breweries of Canada

Across Canada
This job is no longer available.


Moncton, New Brunswick
Entry Level

Job Description

Job Responsibilities

Our Business Services Center is the first point of contact for Consumers, Suppliers and Employees/Retirees. The ideal candidate must ensure a high degree of customer satisfaction through rapid constructive and responsive communication. Ability to multi-task is very important.

  • Answer incoming request via phone, ticketing system, email, fax and web
  • Register the consumer, supplier and employee inquiries/complaints into the ticketing application
  • Resolve or forward requests in accordance with established procedures
  • Perform a variety of moderately complex clerical task
  • Perform analytics on ticketing, review customer satisfaction results and processes for continuous improvement.
  • Act as Back-Up for Supervisor when applicable
  • Act as training liaison for the department to identify training and development opportunities; coordinate ongoing training
  • Support Solutions Model
  • Lead meetings with team as needed
  • Handle On-boarding system access requests for new employees
  • Assist with the management of escalating and coordinating speak ups and ensuring response time is within SLA
  • Conduct call/email monitoring for quality purposes
  • Responsible for understanding the Excellence Program and how it relates to the organization.

Job Qualifications and Competencies

  • College Diploma or 2-3 years' experience in Contact Center environment
  • Excellent skills is MS Office.
  • Strong Leadership skills.
  • SAP, Jira knowledge an asset.
  • Ability to work with little supervision.
  • Strong verbal and written communication skills.
  • Fluently bilingual is required (English and French)