Kids Help Phone

This job is no longer available.

Bilingual Supervisor, Texting

Nov 02, 2018

Kids Help Phone is on a transformational journey, one that will see us change the landscape of youth mental health in the coming years. We cannot do it alone. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take all of us. Sounds like a journey you want to be a part of? Join us!

Youth Mental Health

Counselling Agency

Crisis Line

Bilingual Supervisor, Texting

Full –Time, Part-Time, Casual roles| Work from Home

 Rate of Pay: Based on experience

Location: Work from home

Schedule: Roles open to support 24/7 operations


Kids Help Phone is piloting a new 24/7 service providing support to youth through texting. The Supervisor, Texting at Kids Help Phone will recruit, train and provide real-time supervision of remotely located volunteer responders.

A key outcome of the role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly.

This is a new service for Kids Help Phone and unique in Canada. Incumbents will be able to provide feedback into the development of this new service. Additionally, there will be some opportunities to promote this new service through public presentations or attending events. Some travel will be required for training.

Since this is a work from home role, candidates must have access to:

  • Stable telephone and internet access.
  • Work space that supports confidentiality and minimizes distractions. 


Criteria that will be reviewed in the selection of candidates including some of the following as each position requires different education depending on the role:

  • A Master’s degree in Social Work, Psychology or other related field preferred
  • BSW at a minimum preferred
  • At least 2 years of relevant experience such as helpline, mental health agency or crisis counselling related field
  • Three (3) years of experience supervising employees or volunteers
  • Bilingual in French and English
  • Experience working remotely and/or supervising a remote work force
  • Organizational and administrative skills
  • Communication skills and problem solving strategies
  • Knowledge of laws and services affecting the lives of Canadian children and youth
  • Flexibility and willingness to work in a 24/7 centre
  • Experience working effectively with diverse populations


Kids Help Phone is a Canadian and world leader, known for our expertise and continuous innovation as Canada’s only 24/7, bilingual (English and French) professional counselling, information and volunteer support service for young people. Since 1989, we have offered kids, teens, and young adults a critical lifeline of hope and support through our free, anonymous service, which research shows significantly improves youth mental health. Young people reach out to Kids Help Phone from every corner of the country via phone, Live Chat, our internationally-recognized website, and through our confidential volunteer-led texting service (available nationwide by the end of 2018) in addition to having access to our database of local youth-serving programs. Kids Help Phone is a registered Canadian charity, and we raise the majority of our revenue from individuals, foundations, corporations, and community fundraising. Thanks to our generous donors, we can work to achieve our vision of a future where every young person in Canada will access the support they need, in the way they need it most.


If you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being, please visit, open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: lastname_firstname_supervisortextingbilingual

This posting will remain open until November 2, 2018 with immediate interviews for qualified applicants.

For more information about Kids Help Phone, please visit our website at;

Accredited member, Imagine Canada Standards Program.

Kids Help Phone is committed to an inclusive, equitable and accessible workplace. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

This job is from CharityVillage