Keyence Canada Inc.

Application and Support Consultant [EN/FR]

Jun 24, 2022
Mississauga, Ontario
Full Time

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers’ applications. Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening. Demonstrate excellent prioritization as well as customer service.

Principal duties and tasks

·Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications and log it on the database

· Analyze and troubleshoot customer issues via phone or email

· Conduct product application testing for sales reps and customers

· Update manuals for product training for sales representatives

· Plan and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents

·Coordinate with Keyence Japan for new product literature proofreading

·Travel to sales offices and/or training seminars

·May assist sales reps with on-site presentations to customers, as needed

·Understand and observe company / department policies and procedures

· Assists in demo units discarding and inventory taking

·Repair items entry process on the database and track until repaired. Release back to the client

·Other duties or projects, as assigned

Qualifications

·Ability to enter activity information into the database and track

·Ability to organize and prioritize tasks, activities, and projects for timely completion

·Active listening skill

·Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts

·Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails

·Ability to communicate complex ideas in a simplified fashion

·High degree of service orientation to actively look for ways to help people

·Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions

Requirements:

·Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with a business-related degree would also be considered

·Bilingualism (French/English) is mandatory for this role

Why work for Keyence?

• Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row

• Promote from Within Culture, Keyence Hires into Entry-Level only

• Competitive compensation – Potential 77,000 to 83,000 annual compensation in Year 1

• Health coverage for you and your family. Medical, Dental and Vision.

• 2-week vacation

• Paid shut down period from Dec 25 until the New Year

• PAID training (3 months) & development program

• Fully Paid Travel Expenses

• Group RRSP plan after 1 year with Keyence

• Great Work Life balance – Hybrid way of working

Earnings Potential: $63k Base Salary + Potential $19K Bonus

Keyence Canada is an equal opportunity employer that does not discriminate in employment and ensures equal opportunity for all persons regardless of their race, religion, color, place of origin, ancestry, citizenship, nationality, ethnic origin, national origin, age, sex, pregnancy, physical disability, mental disability, use of any means to palliate any disability, marital status, family status, sexual orientation, gender identity, record of offences (as defined in applicable human rights legislation), veteran status, liability for service in the armed forces, political convictions, language, social condition, civil status or any other characteristic protected by applicable law. If, due to disability, you are unable to complete this online application, please fax your request for a reasonable accommodation or expression of interest to (905)366-1122.

How to Apply