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Computer Network Technician

May 08, 2017
Ottawa, Ontario
Entry Level, Early Career

Position Overview

KCiNetworks designs, delivers, maintains and supports IT infrastructures for our clients; enabling our clients to do what they do best. We are looking for a Computer Network Technician to help us with our mission.

This key position supports IT architectures which KCiNetworks designs to ensure stable and flexible computer environments for our customers.

Duties Include

  • Build and configure Windows Servers
  • Support Ethernet networking equipment; support, install and configure Wireless solutions, Firewalls and Routers
  • Support VPNs; Configure user systems to work securely on customer networks – desktop PCs, laptops, tablets, Smartphones and network printers
  • Secure customer’s data via backup strategies: online backup and on-premise backup solutions
  • Provide exemplary end-user support

Essential Responsibilities

  • Install and provide operational support of networks to small and medium size businesses within the Ottawa-Carleton region on-site and over the phone
  • Troubleshoot networks and perform efficient resolutions and return platforms to high stability, including cable modems, DSL, Ethernet and other networking technologies
  • Work in conjunction with the KCiNetworks team and customers to offer suggestions for network, software and hardware purchases or upgrades
  • Maintain KCiNetworks Ticketing system notes daily

Position Requirements

  • College diploma or relevant certification, two years or more work experience in information systems, network architecture and support
  • Experience installing and configuring Windows Server and Windows Desktops
  • Demonstrated ability in configuring, installing and troubleshooting networks including:
  • Microsoft LDAP, Exchange, Veritas Backup
  • TCP/IP networking components such as Cisco routers, firewalls, and switches
  • Comprehensive knowledge of the Internet, HTTP, SMTP, POP, IMAP and related protocols
  • Working knowledge of applications including Visio, Anti-X (Symantec EPP, McAfee), Cisco IOS, Veritas Backup Exec, MS SQL and MS Exchange
  • Excellent documentation, communication, and people skills are a must
  • A car and valid driver’s license are a definite requirement
  • Familiarity with Apple, Linux, and Novell an asset


The chosen candidate must be able to work independently and manage multiple tasks simultaneously. They will be highly technical and able to perform the actual work required to monitor, troubleshoot, plan and repair networks and systems; and have the ability to communicate effectively with customers and staff. The individual will be responsible to lead the rollout of networks requiring complex planning and project management skills.

Rate: $50,000 / year

To apply, send your resume to: HR@kcinetworks.ca

Remember: Certifications are good - Experience is better