Toronto, Ontario

Call Center Agent Downtown Montreal

Montreal, Quebec
Entry Level

We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.  Join our team and make a difference!

Your Job

Workplace: Downtown Montreal at 2020 Robert-Bourassa

Job Status: Full time permanent 35 hours/week

Two schedules are offered:

- Monday to Friday from 12:00 pm to 8:00 pm with an evening premium;

- Tuesday to Saturday from 9:00 am to 5:00 pm, except on Saturdays which will be from 9:00 am to 4:00 pm.

Are you ready to be part of the story of Intact Agency?

Here is your chance.

As a Call Center Agent, you will play a key role in providing the best insurance coverage options for our clients' most valuable assets by advising them to make informed decisions and answering their questions about auto and home insurance products. Thanks to your attentive listening, you will ensure a unique experience. More specifically:

  • You will analyze the customer's needs, promote products and services, and offer innovative choices and solutions.
  • You will be the trusted guide for all our clients' auto and home insurance solutions.
  • We will train you to use a customer-oriented approach and to use our internal tools and applications.
  • You will contribute to the development and support of new initiatives by working closely with the brokerage network.

What we offer you:

  • Work in a dynamic work environment where people care about each other and where an energetic atmosphere is at its rendezvous.
  • A pool of opportunities and great challenges.
  • Contribute to the development of your career. We want to make you progress.
  • Paid training in personal property and casualty insurance. We take care of all the expenses.
  • Damage insurance license. This will open the door to an incredible number of advancement opportunities both within our company and on the job market.

Here are a few reasons why others have joined our team:

  • An award-winning, inspiring workplace that supports its people and recognizes great work (Canada's Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • Flexibility in how and where you work
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A casual 'dress for your day' culture that encourages you to be yourself
  • A $350 annual wellness account that promotes an active lifestyle
Your Skills

What we are looking for:

  • High school diploma;
  • Someone who likes to advise people. You will be our expert advisor and will know our insurance products by heart!
  • Excellent communication skills;
  • Be comfortable working with multiple computer systems at once. You will be an expert in navigation and data entry;
  • Bilingualism spoken and written, an asset;
  • Dynamic with a great team spirit!

We can't wait to learn more about you. Looking forward to meeting you!

# callcenter #sales #myIntact # CareeratIntact

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That's why we are committed to building an inclusive and inspiring environment for all employees.  If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us.  We want Intact to be a great place to work!  This means that you'll be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.


It's important that you are legally eligible to work in Canada at the time an offer of employment is made.  You may be requested to provide proof of eligibility at that time

How to Apply