Technical Support Dispatcher (TSD) - Coop (London, ON)
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures that continues. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Change the world at IBM. There aren’t many companies who can say they have been an integral part of the global business landscape for more than a century. While the world has changed considerably over the past 100 years, IBM, our people and our offerings have continuously led the way with business and technology innovation.
Today, we are more than a hardware, software and services provider, yet we remain true to our heritage as a team of collaborative forward-thinkers, focused on making business and society work better. We are part of the fabric of everyday life and stand for world-changing progress.
Join a company where you can make an impact and literally change the world. With so many different opportunities available – the sky is the limit!
*This position resides in London, Ontario and is a 4 (Co-op) month work term commencing September 2019. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
What IBM Offers You?
- Work directly on product and services that affect our clients, while having access to cutting edge software technology
- Work on projects which are challenging, innovative and rewarding
- A business casual dress code and flexible work hours, to ensure work-life balance
- Access to the Future Blue Community - IBM’s large student community that provides networking opportunities, sporting and social events.
It is a mandatory requirement for students to apply online at www.ibm.com/jobs
Closing Date: Open Until Filled
The Technical Support Dispatcher (TSD) is responsible for receiving electronically submitted requests for support and distributing to level 2 Support Analyst. The TSD reviews each request and assigns to the appropriate level 2 Support Analyst based on knowledge and expertise pertaining to the submitted request. TSD will assist level 2 Support Analyst with overflow of calls making initial contacts for North American customer with Asset Management related issues.
Required Professional and Technical Expertise
- Co-op or internship program enrollment is mandatory
- Demonstrated communication skills (written, spoken)
Preferred Professional and Technical Expertise
- Email knowledge with Lotus Notes
- Experience with Salesforce Retain or similar CRM software
- Ability to follow standard procedures
- Learn and understand support structure to ensure timely resolution of issues
- Able to work with Microsoft Office (Word, Excel)
- Some knowledge of SQL and Databases
About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multicloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, and IBM Developer teams
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Preferred Education:Pre-University QualificationCommissionable:No