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Systems Support Representative - Technician - Coop (Hamilton, ON)

Hamilton, Ontario

Change the world at IBM. There aren’t many companies who can say they have been an integral part of the global business landscape for more than a century. While the world has changed considerably over the past 100 years, IBM, our people and our offerings have continuously led the way with business and technology innovation.

Today, we are more than a hardware, software and services provider, yet we remain true to our heritage as a team of collaborative forward-thinkers, focused on making business and society work better. We are part of the fabric of everyday life and stand for world-changing progress.

Join a company where you can make an impact and literally change the world. With so many different opportunities available – the sky is the limit!

*This position resides in Hamilton, Ontario and is a 4 (co-op)month work term commencing May 2018. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term. 

What IBM Offers You?

  1. Work directly on product and services that affect our clients, while having access to cutting edge software technology
  2. Work on projects which are challenging, innovative and rewarding
  3. A business casual dress code and flexible work hours, to ensure work-life balance
  4. Access to the Future Blue Community - IBM’s large student community that provides networking opportunities, sporting and social events.

It is a mandatory requirement for students to apply online .

Closing Date: Open Until Filled 

This posting is for IBM Technical Services, the Hardware & Software support division of IBM Canada Ltd. We install/maintain a variety of IBM and Non-IBM (OEM) equipment. This includes Mainframe / Midrange / Storage Systems / Banking Industry / PC / Printer and Network (Cisco) environments. 

Post-sale maintenance of IBM and other vendor hardware and software at customer locations. Break / Fix of Laptops / Desktop plus several other non-IBM branded hardware. Successful candidate will support multiple products by providing break/fix support to banking customers in the GTA.

Position Summary and Responsibilities:

Having primary responsibilities performing some of the following activities: install, monitor, maintain, diagnose, test, configure, set-up, and respond to system activity. Also, may function as initial contact to provide technical assistance to internal or external users. Assists and works under general supervision in layouts, product support, devices, methods or procedures. Requires some supervision and receives general instructions and typically works within well defined, established processes, procedures and/or guidelines. May be responsible for timeliness and availability of various platforms, including client server, and for resolving problems for all network or server components. As required, interface with various network vendors and utilities and utilize the Systems Management Process specific for client. Responsible for maintaining documentation/operating within area of expertise. Assumes additional responsibilities as assigned.

Required Technical and Professional Expertise

  • Co-op or internship program enrollment is mandatory
  • Own transportation and a valid driver’s license required
  • Legal Working Status

Preferred Tech and Prof Experience

  • Proven PC skills in both hardware and software
  • Understanding of IBM Servers & Storage products adds value.-
  • Mechanical aptitude,
  • Networking skills,
  • Demonstrated written / verbal communication skills
  • Must be a self-starter with strong sense of customer commitment

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.