System Services Representative X 4
The System Service Representative is responsible for all activities related to providing technical service to IBM and other equipment manufactures POS, ABM/Cash Management, PC & Laptops, including small to medium servers. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.
Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming a System Services Representative. The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.
Has a basic understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.
Assumes additional responsibilities as assigned.
Required Technical and Professional Expertise
- Technical IT Skills & understanding of IT Architecture (1-2yrs)
- Computer HW servicing proficiency, including knowledge of associated SW (1-2 yrs)
- Experience responding to customers concerns (1-2yrs)
- Strong written and verbal communication skills (English)
- Proactive self-starter
- Flexibility to adapt to a rapidly changing environment
Preferred Tech and Prof Experience
- IT Industry experience
- Prior training in IT Hardware support and understanding
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.