Storage Support Engineer

Ongoing
Competitive
Markham, Ontario
Early Career

As a Hardware Developer at IBM, you'll get to work on the systems that are driving the quantum revolution and the AI era. Join an elite team of engineering professionals who enable IBM customers to make better decisions quicker on the most trusted hardware platform in today's market.

As a member of the Systems Remote Support Team, you would be responsible for providing remote assistance to IBM Clients and providing direction to IBM field engineers.

Responsibilities:

  • Resolve Hardware/Software Support requests for IBM storage products.
  • Provide remote technical support to clients and IBM onsite technical personnel.
  • Provide answers for general usage and operation questions.
  • Perform troubleshooting and provide problem determination / problem source identification.
  • Develop Action Plans to resolve technical issues leveraging a range of tools, techniques, knowledge bases and processes
  • Review diagnostic information to assist in problem isolation, which may include interpreting traces and dump files.
  • Identify known defects and fixes to resolve issues.
  • Interpret online manuals regarding IBM code and Hosts Interoperability dependencies.
  • Collaborate with other IBM support teams and business units to provide seamless support.
  • Demonstrate soft skills and technical skills that contributes to client satisfaction
  • Require Flexible schedule to support 24x7 shift operations and on-call coverage (as required)
  • Customer-first mindset with high sense of ownership
  • Excellent interpersonal, presentation and communication skills
  • Experience with support processes and procedures would be an advantage
  • Good computer literacy, OS, including MS Office
  • Flexibility and ability to deliver under demanding circumstances
  • Customer-first mindset with high sense of ownership
  • Excellent interpersonal, presentation and communication skills
  • Experience with support processes and procedures would be an advantage
  • Good computer literacy, OS, including MS Office
  • Flexibility and ability to deliver under demanding circumstances

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply