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SIS Support Center Analyst

ASAP
Competitive
Markham, Ontario
Early Career

The Support Desk Analyst is a first level support desk role supporting the SIS application and business operations for our SIS clients.

IS Support Center Analyst is involved with all of the SIS Delivery teams including Processing Services, Product Owners/Business Analysts, Client Service Representatives, Development and Operations/Technical Analyst staff.

The SIS Support Center analyst is the focus point for all SIS client calls and problems. It involves learning about all parts of the client's business and SIS delivery and processing and provides a great opportunity to build knowledge and skills required to advance to other positions in the SIS business unit.

Required Technical and Professional Expertise

New hire must have professional communication skills as they are the first line of contact with SIS clients. New hire must be a strong team players and be able to work easily and effectively with all parts of the SIS Delivery team. Building strong relationships with SIS delivery staff will be key success factor for any new hire.

New Hire must have strong analytical skills to resolve client problems and issues. New hire must have also excellent technical skills and the ability to quickly understand/learn the SIS OSS/ti/Year End applications and all aspects of the SIS processing environment.

New Hire must have the ability to think/act quickly during periods of high client demand. New hire must be able to manage major problem incidents and ensure that SIS delivery is restored in a timely manner meeting clients needs and SLA contract commitments.

Preferred Tech and Prof Experience

  • New hire must have at least 3 years experience in a client facing role
  • New hire must have at least 5 years experience in the securities industry - in a client or service provider role

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.