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Processing Support Services Analyst

Markham, Ontario
Entry Level, Early Career
Job Description

The Securities Industry Services (SIS) unit of the Financial Services Sector of IBM GTS offers a complete, comprehensive and robust suite of products and services managing the back office and front office services within brokerage firms, banks, and mutual fund dealers doing business in the Canadian securities industry.

We have an immediate opening for a Processing Support Services Analyst to be part of the team that supports our daily batch operations. The primary responsibilities of this position include monitoring daily and month-end batch processing and daily and month-end re-runs, first-level problem determination, as well as fixes abends, when required, and execution of management escalation communication. The candidate is part of a team of analysts who work towards managing delivery of services according to customer service level agreements. The position involves working on a rotating shift schedule, i.e., night shift and day shift.

The successful candidate has demonstrated problem solving skills and attention to detail. The candidate must be able to work independently, as well as within the team and must have demonstrated professional communication skills in managing customer expectations and internal team coordination and escalation.

Required Technical and Professional Expertise:

Required Skills:

  • Bachelor's Degree (Computer Science preferred) Fluent in English
  • Professional communication skills (written and oral)
  • Ability to work on a rotating shift schedule, i.e., night shift and day shift

Preferred Technical and Professional Experience:

  • 1 to 2 year(s) experience in Financial Markets
  • Mainframe knowledge in Batch Processing

Eligibility Requirements:

Legal working status

EO Statement:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.