Network Support Specialist Intern (16 months)

Markham, Ontario
Internship, Co-op

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This position resides in Markham, Ontario and is a 16-month work term commencing May 2021. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work term.
Are you looking for an exciting and challenging opportunity where you will apply your skills, learn new skills and grow your career? If so, then read on.

A position is available on the Network Services IT Team based out of the IBM Canada Markham Software Development Lab. We are looking for candidates willing to apply themselves and participate in providing high quality technical support to a wide range of internal IBM software development customers. The successful candidate should be a self-starter with the ability to learn new technologies and think creatively. The candidate would work closely with our network services IT team to provide solutions to various network problems facing our development organizations, and to assist with the maintenance and enhancement of the existing network topology.

In this role, you will assist the network team with:

  • support and troubleshoot the network environment, including use of trace, monitoring, and diagnostic tools;
    • maintain documentation such as topology diagrams;
    • support security compliance of network devices;
    • maintain inventory and decommission obsolete equipment.
  • Assist customers by troubleshooting network issues
  • Write, maintain, and enhance the network services team's scripts
  • Special project assignments
  • Occasional travel to other Toronto area sites and after hours and/or weekend support

Required Technical and Professional Expertise

  • Co-op or internship program enrollment is mandatory
  • Understanding of TCP/IP protocols and routing concepts including dynamic routing protocols
  • Understanding of IPv6
  • Understanding of layer 2 switching concepts
  • Experience with scripting languages such as AIX Shell, Python, and Perl
  • Ability to communicate clearly and concisely in English (written and verbal)
  • Ability to manage projects through to completion with minimal supervision

Preferred Technical and Professional Expertise

  • Experience with Cisco IOS, NX-OS, and ASA software and devices
  • Familiarity with SAN protocols such as FCoE, FC, and FCIP

About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to Apply